It looks like you're offline.
Donate
English (en) Change Website Language
Open Library logo
additional options menu
Last edited by RenameBot
September 5, 2008 | History
Edit

Jochen Wirtz

We need a photo of Jochen Wirtz

30 works Add another?

Showing all works by author. Would you like to see only ebooks?

  • Cover of: Balancing Demand and Capacity

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Developing Service Products and Brands

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Designing Customer Service Processes

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Complaint Handling and Service Recovery

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Improving Service Quality and Productivity

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Managing People for Service Advantage

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Designing Service Processes

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Crafting the Service Environment

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Managing Relationships and Building Loyalty

    First published in 2017 — 1 edition
    Not in Library

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
  • Cover of: Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines

    First published in 2005 — 1 edition
    Borrow Listen

    My Reading Lists:

    Create a new list

    Check-In

    ×Close
    Add an optional check-in date. Check-in dates are used to track yearly reading goals.
    Today
We need a photo of Jochen Wirtz

Subjects

Service industries, Marketing, Service industries, management, Customer services, Management, Consumer behavior, Pricing, Production planning, Professions, Branding (Marketing), Business logistics, Business, statistical methods, Case studies, Commercial Aeronautics, Communication in marketing, Competition, Customer relations, Customer relations, management, Diensten, Dienstensector, Dienstleistung, Dienstleistungsbetrieb, Dienstleistungssektor, Gestion, History

Places

Australia, New Zealand, Singapore, Southeastern Asia

Lists

Add to List

My Reading Lists:

Create a new list

ID Numbers

  • OLID: OL1449218A

Links outside Open Library

No links yet. Add one?

History

Download catalog record: RDF / JSON
September 5, 2008 Edited by RenameBot fix author name
April 1, 2008 Created by an anonymous user initial import