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Last edited anonymously
April 30, 2008 | History

Albert Caruana

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  • Cover of: Measuring service quality by asking managers, and the service quality-business performance link

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  • Cover of: Anomia and fraudulent behavior by retail employees (Working paper series)

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  • Cover of: Assessment of the three-column format SERVQUAL: An experimental approach (Working paper series)

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  • Cover of: excellence - market orientation link: some consequences for service firms.

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  • Cover of: Excellence, market orientation, some aspects of service quality and their effect on performance in service companies: propositions and a model

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  • Cover of: impact of service reliability on key performance criteria in service firms

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  • Cover of: Maltese Business: the challenges ahead

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  • Cover of: Photochemische und photophysikalische Eigenschaften von Distickstoff- und Diazenkomplexen der Metalle der Gruppe VIb

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April 30, 2008 Created by an anonymous user initial import