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Last edited anonymously
April 1, 2008 | History
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Johnson, Michael D.

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  • Cover of: Customer retention in the automotive industry: quality, satisfaction and loyalty

    First published in 1997 — 3 editions
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  • Cover of: Customer orientation and market action

    First published in 1998 — 1 edition
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Subjects

Attitudes, Comportement, Consommateurs, Consumer behavior, Consumer satisfaction, Controle, Customer relations, Customer services, Klantenservice, Klantgerichtheid, Marketing, Marketing relationnel, Qualite, Relations avec la clientele, Satisfaction, Service a la clientele

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ID Numbers

  • OLID: OL381947A

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History

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April 1, 2008 Created by an anonymous user initial import