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Last edited by RenameBot
September 2, 2008 | History
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Brad Cleveland

We need a photo of Brad Cleveland

10 works Add another?

Showing all works by author. Would you like to see only ebooks?

  • Cover of: Call center management on fast forward: succeeding in today's dynamic inbound environment

    Cover of edition callcentermanage0000clev First published in 1997 — 5 editions
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  • Cover of: Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results

    First published in 2021 — 4 editions
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  • Cover of: ICMI's call center management dictionary: the essential reference for contact center, help desk and customer care professionals

    First published in 2003 — 1 edition
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  • Cover of: ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals

    First published in 2004 — 1 edition
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  • Cover of: Call Center Management: Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern

    First published in 2013 — 1 edition
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  • Cover of: Call Center Forecasting and Scheduling: The Best of Call Center Management Review

    First published in 2001 — 1 edition
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  • Cover of: Call Center People Management Handbook and Study Guide (ICMI's Handbook/Study Guide)

    First published in 2003 — 1 edition
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  • Cover of: Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)

    First published in 2003 — 1 edition
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  • Cover of: Call Center Customer Relationship Management Handbook and Study Guide (ICMI's Handbook/Study Guide)

    First published in 2003 — 1 edition
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  • Cover of: Call Center Leadership and Business Management Handbook and Study Guide (ICMI's Handbook/Study Guide)

    First published in 2003 — 1 edition
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We need a photo of Brad Cleveland

Subjects

Call centers, Management, Handbooks, manuals, Business, Communication systems, Customer services, Business & Economics / Customer Service, Business / Economics / Finance, Business management, Business/Economics, Call Centers Management, Commerce, Customer Service, Customer relations, Dictionaries, Marketing - Telemarketing, Operations planning, Personnel management, Supervision of employees, Telecommunication systems, Telecommunications

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ID Numbers

  • OLID: OL406365A

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History

Download catalog record: RDF / JSON
September 2, 2008 Edited by RenameBot fix author name
April 1, 2008 Created by an anonymous user initial import