An edition of Are Your Customers Being Served? (2007)

Are Your Customers Being Served?

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Last edited by ImportBot
June 30, 2010 | History
An edition of Are Your Customers Being Served? (2007)

Are Your Customers Being Served?

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers' needs; how to develop an effective customer service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints and difficult customers and turn them into satisfied customers.

Publish Date
Publisher
Rowmark
Language
English

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Edition Notes

Published in
Chichester

The Physical Object

Format
eBook

ID Numbers

Open Library
OL24309508M
OverDrive
86590F14-E9DB-4EA1-9B36-5DF0A2DCF3DC

Source records

marc_overdrive MARC record

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Download catalog record: RDF / JSON / OPDS | Wikipedia citation
June 30, 2010 Edited by ImportBot Added new cover
June 30, 2010 Created by ImportBot Imported from marc_overdrive MARC record