An edition of Emotional Intelligence
(2013)
Emotional Intelligence
by MTD Training
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This textbook introduces the reader to what Emotional Intelligence is and how they can improve their own. Being “bright” or “intellectual” is not enough in today’s modern society. Today, you need to understand how to manage your emotions and those of others to get on. This textbook reveals how.
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Publish Date
2013
Publisher
Bookboon.com
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Book Details
Table of Contents
Content
Preface
1. Overview of Emotional Intelligence
1.1 Introduction
1.2 Theories of Multiple Intelligences
1.3 The Importance of Emotions
1.4 Emotions and the Brain
2. Why Emotional Intelligence Matters in the Workplace
2.1 Introduction
2.2 Case Study Examples
2.2.1 The Value of Optimism
2.2.2 Cost-Savings from EI
2.2.3 Emotionally Intelligent Leaders
2.2.4 EI and Safer, Happier Workplaces
3. Models of Emotional Intelligence
3.1 Introduction
3.2 The Ability-Based Model
3.3 The Trait Model of EI
3.4 Mixed Models of EI
4. Self-Awareness
4.1 Introduction
4.2 Emotional Self-Awareness
4.2.1 Introduction
4.2.2 Increasing Self-Awareness
4.3 Accurate Self-Assessment
4.3.1 What Self-Assessment Involves
4.3.2 Tools for Self-Assessment
4.3.3 Forecasting Your Feelings
4.4 Self-Confidence
4.3.3 Forecasting Your Feelings
5. Self-Management
5.1 Introduction
5.2 Self-Control
5.2.1 Reflection
5.2.2 Reframing
5.2.3 Rehearsal
5.3 Trustworthiness
5.4 Conscientiousness
5.5 Adaptability
5.6 Achievement Orientation
5.7 Initiative
6. Social Awareness
6.1 Introduction
6.2 Empathy
6.2.1 Awareness and Acknowledgement
6.2.2 Sensitivity
6.3 Organizational Awareness
6.4 Service Orientation
7. Social Skills
7.1 Introduction
7.2 Influence
7.3 Leadership
7.4 Developing Others
7.5 Communication
7.6 Change Catalyst
7.7 Conflict Management
7.8 Building Bonds
7.9 Teamwork and Collaboration
8. Resources
ID Numbers
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History
- Created July 8, 2015
- 4 revisions
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| August 22, 2020 | Edited by ISBNbot2 | normalize ISBN |
| July 8, 2015 | Edited by Alice Kirk | Edited without comment. |
| July 8, 2015 | Edited by Alice Kirk | Added new cover |
| July 8, 2015 | Created by Alice Kirk | Added new book. |