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Customer care is about making sure your service is better than your competition and that everyone in your organisation has a responsibility for delivering excellent customer service. This book describes what customer care is and how to deliver it.
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Publish Date
2013
Publisher
Bookboon.com
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Subjects
Marketing & SalesShowing 1 featured edition. View all 1 editions?
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Book Details
Table of Contents
Content
1. Why customer care is important
1.1. 'The call centre experience'
1.2. Who is responsible for customer care?
1.3. Setting goals and standards of performance
2. Putting customer care into practice
2.1. Identifying your customers and 'walking the walk'
2.2. Delivering customer care
2.3. How are we doing? Case study: Starbucks
2.4. Developing communication skills
2.5. Keeping up the momentum
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- Created July 27, 2015
- 4 revisions
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August 22, 2020 | Edited by ISBNbot2 | normalize ISBN |
July 27, 2015 | Edited by Alice Kirk | Edited without comment. |
July 27, 2015 | Edited by Alice Kirk | Added new cover |
July 27, 2015 | Created by Alice Kirk | Added new book. |