An edition of Business for the 21st century
(2011)
Business for the 21st century
towards simplicity and trust
by François Dupuy
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"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control"--
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Business for the 21st century: towards simplicity and trust
2011, Palgrave Macmillan
in English
0230292631 9780230292635
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Table of Contents
We have let work 'slip'
Silo organizations and their unwanted side-effects
We've let the customer get away
Sacrificing the front-line managers
Integration and processes : a marriage made in hell
Trust destroyed, trust rebuilt
The difficulty of changing endogenous organizations
Simplicity, trust and communities of interest : can things be done differently?
Edition Notes
Includes bibliographical references (p. 193-197) and index.
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- Created June 28, 2019
- 6 revisions
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| December 23, 2022 | Edited by MARC Bot | import existing book |
| September 11, 2021 | Edited by ImportBot | import existing book |
| September 25, 2020 | Edited by MARC Bot | import existing book |
| February 8, 2020 | Edited by ImportBot | import existing book |
| June 28, 2019 | Created by MARC Bot | Imported from Internet Archive item record |