"When faced with personal ineffectiveness or lagging organizational performance, most of us instinctively look for quick-fix behavioral band-aids, not recognizing the underlying mindset at the heart of our most persistent challenges. Through true stories and ... guidance and tools, [this book may enable] individuals and organizations to make the one change that most dramatically improves performance, sparks collaboration, and accelerates innovation--a shift to an outward mindset"--Page 4 of cover.