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Subjects
Management, Administrative agencies, Total quality management in government, Benchmarking (Management), Officials and employees, Executive departments, Consumer satisfaction, Information services, Dismissal of, Layoff systems, Rating of, Communication in industrial relations, Consumer complaints, Public relations, Strategic planning, Planning, Customer services, Government productivity, Downsizing of organizations, Total quality managementPlaces
United StatesShowing 5 featured editions. View all 5 editions?
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Serving the American public: best practices in one-stop customer service : Federal Benchmarking Consortium Study Report
1997, The Review, [Supt. of Docs., U.S. G.P.O., distributor
in English
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3
Serving the American public: best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report
1997, National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor
in English
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4
Serving the American public: best practices in performance measurement : Benchmarking Study Report
1997, National Performance Review
in English
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5
Serving the American public: best practices in resolving customer complaints : Federal Benchmarking Consortium study report
1996, National Performance Review, For sale by the U.S. G.P.O., Supt. of Docs.
in English
0160485762 9780160485763
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Book Details
Edition Notes
Includes bibliographical references (p. 65-66).
Shipping list no.: 97-0308-P.
"June 1997."
Classifications
The Physical Object
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Feedback?History
- Created April 1, 2008
- 4 revisions
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January 6, 2023 | Edited by MARC Bot | import existing book |
November 27, 2020 | Edited by MARC Bot | import existing book |
December 11, 2009 | Edited by WorkBot | link works |
April 1, 2008 | Created by an anonymous user | Imported from Scriblio MARC record |