An edition of Front office staff
(2012)
Front office staff
responding to rude or aggressive students
by Brian Van Brunt
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Presents a framework for identifying, reacting to and managing aggressive and otherwise disruptive behaviors, and shows techniques to manage volatile situations.
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Front office staff: responding to rude or aggressive students
2012, Magna Publications
electronic resource :
in English
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Edition Notes
CD-ROM contains video recording of seminar (75 minutes), PDF transcript, facilitator's discussion guide, supplemental materials, Power Point handouts, seminar description.
Online seminar originally broadcast May 9, 2012.
CD-ROM.
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- Created March 7, 2023
- 1 revision
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| March 7, 2023 | Created by MARC Bot | Imported from marc_nuls MARC record |