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"CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, ant the problems generated by exceptions. The company must now decide to change this process, and what information system changes to make in support of the redesigned process."--Website.
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CVS, Jon Roberts and Josh Flum [videorecording]
2007, Harvard Business School Publishing
videorecording /
in English
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"9-607-717"
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March 8, 2023 | Created by MARC Bot | Imported from marc_nuls MARC record |