Long gone are the days when managing meant simply telling people what to do. Managers today must master a host of other roles if they want to be effective leaders--including coaching, counseling, and mentoring. This is the first book to cover all three of these crucial skills, providing models for each role and showing readers how to adapt them to specific situations--and improve employee performance across all levels. Packed with self-tests, real-life scenarios, and hands-on, practical guidance, Coaching, Counseling & Mentoring will help managers, supervisors and team leaders to: * assess their own strengths and weaknesses in each area * apply their coaching, counseling, and mentoring skills to teams as well as individuals * use these techniques to improve their employees' performance on the job.