An edition of Managing Quality Customer Service
(1991)
Managing Quality Customer Service
by William B. Martin
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Customer servicesShowing 1 featured edition. View all 1 editions?
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First Sentence
"Stage One, UNDERSTAND YOUR CUSTOMERS, serves as a point of reference for the remaining four stages in the quality customer-service management cycle."
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- Created April 30, 2008
- 6 revisions
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| September 29, 2024 | Edited by laurenbr1 | better william b martin |
| January 30, 2024 | Edited by ImportBot | import existing book |
| November 17, 2022 | Edited by ImportBot | import existing book |
| June 8, 2011 | Edited by OCLC Bot | Added OCLC numbers. |
| April 30, 2008 | Created by an anonymous user | Imported from amazon.com record |