Contact center management "by the numbers" by Jon Anton, Kamal Webb
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Marketing Sucks! by Fred Janssen, Tom Marx, Tom Herndon
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Customer Service at a Crossroads by Matt McConnell, Jon Anton
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Managing web-based customer experiences by Jon Anton, Mike Murphy
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From Cost to Profit Center by Jon Anton, R. Scott Davis
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Optimizing Outbound Calling by Dr. Jon Anton, Alex G. Demczak
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How to Conduct a Call Center Performance Audit : A Guide to Self Assessment by Dr. Jon Anton, Dru Phelps
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The Four Minute Customer by Michael Tamer
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Benchmarking for Profits! by Bruce L. Belfiore
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Publishing History This is a chart to show the when this publisher published books. Along the X axis is time, and on the y axis is the count of editions published. Click here to skip the chart.  This graph charts editions from this publisher over time. Click to view a single year, or drag across a range.

Editions Published
Year of Publication

subjects

Customer services, Call centers, Management, Electronic commerce, Executives

places

United States

people

None found.

times

None found.

Authors

published most by this publisher
Jon Anton, 4 books
Dr. Jon Anton, 2 books
Mike Murphy, 1 book
Matt McConnell, 1 book
R. Scott Davis, 1 book
Fred Janssen, 1 book
Tom Marx, 1 book
Tom Herndon, 1 book
Dru Phelps, 1 book
Bruce L. Belfiore, 1 book
Kamal Webb, 1 book
Michael Tamer, 1 book
Alex G. Demczak, 1 book

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