| Record ID | bcl_marc/bcl_open.03.mrc:215805354:910 |
| Source | bcl_marc |
| Download Link | /show-records/bcl_marc/bcl_open.03.mrc:215805354:910?format=raw |
LEADER: 00910nam 22002417a 4500
004 GPQ4118
005 20000524102400.0
008 991101s1999 dcu f000 0 eng d
035 $a(OCoLC)ocm42742733
035 9 $aGPQ4118
040 $aGPO$cGPO$dDLC$dMvI
049 $aBXM8
086 0 $aEP 1.8:H 35/2
110 1 $aUnited States.$bEnvironmental Protection Agency.
245 10 $aHearing the voice of the customer :$bcustomer feedback and customer satisfaction measurement guidelines.
250 $aRev. ed.
260 $aWashington, DC :$bU.S. Environmental Protection Agency, Office of Policy,$c[1999]
300 $a1 v.
500 $aNot distributed to depository libraries.
610 10 $aUnited States.$bEnvironmental Protection Agency$xCustomer services.
710 1 $aUnited States.$bEnvironmental Protection Agency.$bOffice of Policy.
852 30 $aMChB$bGOV$cSTACK$hEP 1.8:H 35/2$91
948 $aLTI 08/08/2000