MARC Record from harvard_bibliographic_metadata

LEADER: 01903cam a2200217Ka 4500
001 009343980-6
005 20040421095157.0
008 040408s2004 maua b 000 0 eng d
035 0 $aocm54908506
040 $aHBS$cHBS
100 1 $aEly, Robin J.
245 12 $aA field study of group diversity, participation in diversity education programs, and performance /$cRobin J. Ely.
260 $a[Boston] :$bDivision of Research, Harvard Business School,$cc2004.
300 $a50 p. :$bill. ;$c28 cm.
490 1 $aWorking paper / Division of Research, Harvard Business School ;$v04-049
504 $aIncludes bibliographical references.
520 $aThis study examined the impact of four dimensions of diversity tenure, age, sex, and race on performance in 486 retail bank branches and assessed whether employee participation in the firms diversity education programs influenced these relationships. Data came from archives of the demographic composition of branches, an employee attitude-satisfaction poll, and branch performance assessed as part of the banks bonus incentive plan. Race and sex diversity were unrelated to performance. The direct effects of tenure and age diversity were largely negative, but were moderated by quality of team processes, suggesting that cooperation and teamwork may suppress potentially task-enhancing differences associated with these aspects of diversity. Diversity education programs had minimal impact on performance. The results of this study suggest that there is a complex relationship between diversity and performance and that even in firms with characteristics that should be conductive to performance benefits from diversity, other conditions must be in place to foster such effects.
710 2 $aHarvard Business School.$bDivision of Research.
830 0 $aWorking paper (Harvard Business School. Division of Research) ;$v04-049.
988 $a20040421
906 $0MH