MARC Record from harvard_bibliographic_metadata

LEADER: 03493cam a2200493 a 4500
001 009382526-9
005 20080924115638.0
008 030620s2004 nyu 001 0 eng
010 $a 2003056204
020 $a1555704808 (alk. paper)
035 0 $aocm52559196
040 $aDLC$cDLC$dC#P$dCOU
050 00 $aZ689$b.A65 2004
060 4 $aZ 689$bA549 2004
082 00 $a025.2$222
100 1 $aAnderson, Rick,$d1965-
245 10 $aBuying and contracting for resources and services :$ba how-to-do-it manual for librarians /$cRick Anderson.
260 $aNew York :$bNeal-Schuman Publishers,$cc2004.
300 $axvii, 169 p. ;$c28 cm.
490 1 $aHow-to-do-it manuals for librarians ;$vno. 125
500 $aIncludes index.
520 $aPublisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art" of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes-or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.
505 0 $aI. LEARNING THE ESSENTIALS OF VENDOR RELATIONS: Working with vendors: the state of the art -- Being a good customer -- Getting off on the right foot -- II. ESTABLISHING SUCCESSFUL VENDOR RELATIONS: Issuing a request for proposals -- Establishing a new service -- Negotiating terms of service -- Negotiating a license agreement -- Understanding approval plans -- III. BUILDING AND MAINTAINING THE LIBRARY-VENDOR RELATIONSHIP: Putting out fires -- Preventing fires -- Working with sales representatives -- Working with customer service representatives -- Tracking vendor performance -- IV. ENDING (OR AVOIDING) THE LIBRARY-VENDOR RELATIONSHIP: Switching vendors -- Dealing with unsolicited materials -- Working with problem vendors -- Understanding the ethics of vendor relations.
650 0 $aAcquisitions (Libraries)$xManagement.
650 0 $aLibraries and booksellers.
650 0 $aLibraries and publishing.
650 0 $aLibrary materials$xPurchasing$xManagement.
650 0 $aLibrary fittings and supplies$xPurchasing$xManagement.
650 0 $aContracts.
650 0 $aNegotiation in business.
650 12 $aInformation Management$xmethods.
650 12 $aLibrary Technical Services.
650 12 $aLibrary Collection Development.
650 12 $aLibrary Materials.
650 12 $aInterinstitutional Relations.
650 22 $aContracts.
650 22 $aNegotiating.
650 22 $aPublishing.
650 22 $aCommerce.
752 $aUnited States$bNew York$dNew York.
776 08 $iOnline version:$aAnderson, Rick, 1965-$tBuying and contracting for resources and services.$dNew York : Neal-Schuman Publishers, ©2004$w(OCoLC)607393635
830 0 $aHow-to-do-it manuals for libraries ;$vno. 125.
988 $a20040608
906 $0DLC