| Record ID | harvard_bibliographic_metadata/ab.bib.09.20150123.full.mrc:468575936:1034 |
| Source | harvard_bibliographic_metadata |
| Download Link | /show-records/harvard_bibliographic_metadata/ab.bib.09.20150123.full.mrc:468575936:1034?format=raw |
LEADER: 01034cam a2200253 a 4500
001 009466006-9
005 20050628142551.0
008 040227s2004 enk b 001 0 eng
010 $a 2004043470
020 $a0195173430 (alk. paper)
035 0 $aocm54611414
040 $aDLC$cDLC
042 $apcc
050 00 $aBF575.A75$bL39 2004
082 00 $a155.9/2$222
100 1 $aLazare, Aaron,$d1936-
245 10 $aOn apology /$cAaron Lazare.
260 $aOxford ;$aNew York :$bOxford University Press,$c2004.
300 $axi, 306 p. ;$c19 cm.
504 $aIncludes bibliographical references (p. [287]-290) and index.
505 0 $aThe growing importance of apologies -- The paradox of apologies -- How apologies heal -- Acknowledging the offense -- Remorse, explanations, and reparation -- Why people apologize -- Why people do not apologize -- The timing of apologies -- Delayed apologies -- Negotiating apologies -- Apology and forgiveness -- The future of apologies.
650 0 $aApologizing.
988 $a20040316
906 $0DLC