| Record ID | harvard_bibliographic_metadata/ab.bib.10.20150123.full.mrc:449543284:1206 |
| Source | harvard_bibliographic_metadata |
| Download Link | /show-records/harvard_bibliographic_metadata/ab.bib.10.20150123.full.mrc:449543284:1206?format=raw |
LEADER: 01206nam a2200325 a 4500
001 010585648-7
005 20070918155355.0
008 970108s1997 nyu 001 0 eng d
010 $a97112696
020 $a0442020635
035 0 $aocm36172276
035 $aocm36172276
040 $aNBPu$cDLC
042 $alccopycat
050 00 $aHF5415.335$b.H45 1997
082 00 $a658.8/12$221
100 1 $aHeil, Gary,$d1950-
245 10 $aOne size fits one :$bbuilding relationships one customer and one employee at a time /$cGary Heil, Tom Parker, Deborah C. Stephens.
246 3 $a1 size fits 1
260 $aNew York :$bVan Nostrand Reinhold,$cc1997.
300 $axii, 292 p. ;$c24 cm.
500 $aIncludes index.
505 0 $aForeword / Jan Carlzon -- pt. 1. Welcome to a World Where One Size Fits One -- pt. 2. Building Relationships One Customer at a Time -- pt. 3. Building Relationships One Employee at a Time -- The Center For Innovative Leadership.
650 0 $aConsumer satisfaction.
650 0 $aCustomer relations.
700 1 $aParker, Tom,$d1950-
700 1 $aStephens, Deborah C.$q(Deborah Collins)
700 1 $aParker, Tom,$d1950 June 25-
988 $a20070630
906 $0OCLC