MARC Record from harvard_bibliographic_metadata

LEADER: 02601cam a22003738a 4500
001 011832643-0
005 20090303131038.0
008 080625s2009 nyu b 001 0 eng c
010 $a 2008028625
020 $a9780801447471 (cloth : alk. paper)
035 0 $aocn228371566
040 $aNIC/DLC$cDLC$dDLC
042 $apcc
043 $an-us---
050 00 $aHD8039.A4272$bU583 2009
082 00 $a387.7068/3$222
245 00 $aUp in the air :$bhow airlines can improve performance by engaging their employees /$cGreg J. Bamber ... [et al.].
260 $aIthaca :$bCornell University Press,$c2009.
300 $axi, 222 p. ;$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
505 0 $aLow-cost competition in the airline industry -- Developments in the U.S. airline industry -- Developments in the airline industry in other countries -- Industry trends in costs, productivity, quality, and morale -- Alternative strategies for new entrants : Southwest vs. Ryanair -- The legacy response : alternative approaches -- Building a more balanced airline industry.
520 1 $a"Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--Jacket.
650 0 $aAirlines$zUnited States$xEmployees.
650 0 $aAirlines$zUnited States$xPersonnel management.
650 0 $aAirlines$xEmployees$xLabor unions$zUnited States.
650 0 $aIndustrial relations$zUnited States.
650 0 $aAirlines$xEmployees.
650 0 $aAirlines$xPersonnel management.
650 0 $aAirlines$xEmployees$xLabor unions.
650 0 $aIndustrial relations.
700 1 $aBamber, Greg,$d1949-
776 08 $iOnline version:$tUp in the air.$dIthaca : ILR Press/Cornell University Press, 2009$w(OCoLC)681311710
988 $a20090218
906 $0OCLC