MARC Record from harvard_bibliographic_metadata

LEADER: 03112cam a2200313 a 4500
001 012133609-3
005 20100202210816.0
008 080902s2009 cau b 001 0 eng
010 $a 2008038458
020 $a9781576758632 (hardcover : alk. paper)
020 $a157675863X (hardcover : alk. paper)
035 $a(PromptCat)99935521834
035 0 $aocn233931391
040 $aDLC$cDLC$dBTCTA$dBAKER$dC#P$dBWX$dCDX$dYDXCP$dTTS$dBTN$dKEC
050 00 $aBF637.H4$bS34 2009
082 00 $a158/.3$222
100 1 $aSchein, Edgar H.
245 10 $aHelping :$bhow to offer, give, and receive help /$cEdgar H. Schein.
250 $a1st ed.
260 $aSan Francisco :$bBerrett-Koehler Pub.,$cc2009.
300 $axv, 167 p. ;$c23 cm.
490 1 $aBK business book
504 $aIncludes bibliographical references (p. 159-160) and index.
505 0 $aWhat is help? -- Economics and theater : the essence of relationships -- The inequalities and ambiguities of the helping relationship -- Helping as theater : three kinds of helping roles -- Humble inquiry : the key to building and maintaining the helping relationship -- Applying the inquiry process -- Teamwork as perpetual reciprocal helping -- Helping leaders and organizational clients -- Principles and tips.
520 1 $a"Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier?" "In this seminal book on the topic, corporate culture and organizational development guru Ed Schein analyzes the social and psychological dynamics common to all types of helping relationships, explains why help is often not helpful, and shows what any would be helpers must do to ensure that their assistance is both welcomed and genuinely useful." "The moment of asking for and offering help is a delicate and complex one, fraught with inequities and ambiguities. Schein helps us navigate that moment so we avoid potential pitfalls, mitigate power imbalances, and establish a solid foundation of trust. He identifies three roles a helper can play, explaining which one is nearly always the best starting point if we are to provide truly effective help. So that readers can determine exactly what kind of help is needed, he describes an inquiry process that puts the helper and the recipient on an equal footing. These dynamics not only apply to all kinds of one-on-one helping in personal and professional relationships, teaching, social work, and medicine but also can be applied to teamwork and to organizational leadership." "Using examples from many types of relationships - doctors and patients, consultants and clients, husbands and wives - Ed Schein offers a concise, definitive analysis of what it takes to establish successful, mutually satisfying helping relationships."--Book jacket.
650 0 $aHelping behavior.
830 0 $aBK business book.
988 $a20091201
906 $0DLC