MARC Record from harvard_bibliographic_metadata

LEADER: 03106cam a2200337 i 4500
001 013913557-X
005 20131220140018.0
008 130110s2013 nyua 000 0 eng
010 $a 2012050247
020 $a9780770434083
020 $z9780770434113 (ebk.)
035 0 $aocn800040169
040 $aDLC$beng$cDLC$erda
042 $apcc
050 00 $aHF5389$b.J66 2013
082 00 $a395.5/2$223
100 1 $aJohnson, Dorothea,$d1929-
245 10 $aModern manners :$btools to take you to the top /$cDorothea Johnson, founder of The Protocol School of Washington, and Liv Tyler.
250 $aFirst Edition.
264 1 $aNew York :$bPotter Style,$c[2013]
300 $a176 pages :$billustrations (some color) ;$c22 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
505 0 $aIntroduction -- First impressions/meetings & greetings -- Introductions -- Business introductions -- Informal : business casual culture -- Business introductions : formal culture -- Formal introductions : dignitaries/officials/diplomats -- Social introductions : formal/informal -- Family introductions : introducing one's spouse -- Introducing relatives and others -- Responding to introductions -- Introduce yourself -- Dorothea's story : forgetting my husband's name -- Difficult names -- Name tags -- Shaking hands -- Global handshakes -- Conversation -- Dorothea's story : ambassador and the exotic vegetables -- Listen up! -- Dorothea's story : a lesson learned -- Disagree using diplomacy -- Mingling -- You're welcome vs. no problem -- Lazy language -- Verbal padding -- Watch your words -- On the job -- The job interview -- After the interview follow-up -- Professional acceptance and rejection -- Accepting a job -- Rejecting a job -- When you are rejected --
505 0 $aOffice manners : the savvy coworker -- Building rapport -- Answering business phones -- Placing a call -- Returning calls (land lines or cell phone) -- Outgoing voice mail message -- Leaving voice mail messages (land lines or cell phone) -- Dorothea's story : disconnect and double check -- Speakerphones -- Electronic communication -- Cell phones while driving and/or walking -- Cell phones while attending a meeting -- Cell phones while with others -- Children and cell phones -- Exercise: phone stacking -- Texting versus phone call -- Awkward phone call situation -- International business e-mail -- Receiving and responding to e-mails -- On company time -- Internal e-mail chains -- External email chains -- Info sharing -- Online persona -- Youtube -- Twitter -- Out and about -- Revolving and automatic doors -- Escalators and stairs -- Traveling: manners in motion -- Dining skills -- Five-course place setting -- Napkins -- Dining do's and don'ts -- The savvy host --
505 0 $aWaiting at your table -- When you walk in together -- Beverages -- Ordering beverages -- Ordering the meal -- During the meal -- Host paying the check -- Closing the meal -- A final word.
650 0 $aBusiness etiquette.
899 $a415_565504
988 $a20140127
906 $0DLC