| Record ID | harvard_bibliographic_metadata/ab.bib.13.20150123.full.mrc:162698650:1171 |
| Source | harvard_bibliographic_metadata |
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LEADER: 01171cam a2200289 a 4500
001 013137527-X
005 20130531182358.0
008 090605s2009 ii b 001 0 eng
010 $a 2009023206
020 $a9788132100799 (paper back)
020 $a8132100794 (paper back)
035 0 $aocn317927718
040 $aDLC$cDLC$dBTCTA$dYDXCP$dC#P$dBWX$dIAY$dDLC
050 00 $aHE8789.I4$bN67 2009
050 4 $aHF5549.5
082 00 $a331.7/61381$222
100 1 $aNoronha, Ernesto.
245 10 $aEmployee identity in Indian call centres :$bthe notion of professionalism /$cErnesto Noronha, Premilla D'Cruz.
260 $aNew Delhi, India :$bResponse ;$aThousand Oaks, Calif. :$bSAGE.$c2009.
300 $axiii, 184 p. ;$c22 cm.
504 $aIncludes bibliographical references and index.
505 0 $aCall centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
650 0 $aCall centers$zIndia.
700 1 $aD'Cruz, Premilla.
899 $a415_565404
988 $a20120323
906 $0DLC