| Record ID | harvard_bibliographic_metadata/ab.bib.13.20150123.full.mrc:418972262:1317 |
| Source | harvard_bibliographic_metadata |
| Download Link | /show-records/harvard_bibliographic_metadata/ab.bib.13.20150123.full.mrc:418972262:1317?format=raw |
LEADER: 01317cam a2200337 a 4500
001 013366923-8
005 20121002132419.0
008 951025s1996 njua b 001 0 eng
010 $a 95033737
020 $a0134384741
020 $a9780134384740
035 0 $aocm33406639
040 $aDLC$beng$cDLC$dOCL$dBAKER$dNLGGC$dBTCTA$dYDXCP$dAU@$dDEBBG$dCHRRO
050 00 $aHF5415.5$b.A58 1996
072 7 $as1se$2rero
082 00 $a658.812$221
084 $a85.40$2bcl
084 $aQP 600$2rvk
084 $aQP 620$2rvk
100 1 $aAnton, Jon.
245 10 $aCustomer relationship management :$bmaking hard decisions with soft numbers /$cJon Anton.
260 $aUpper Saddle River, N.J. :$bPrentice Hall,$cc1996.
300 $aviii, 183 p. :$bill. ;$c25 cm.
504 $aIncludes bibliographical references (p. 179-181) and index.
650 0 $aCustomer relations$xManagement$xStatistical models.
650 0 $aCustomer relations$xManagement$vCase studies.
776 08 $iOnline version:$aAnton, Jon.$tCustomer relationship management.$dUpper Saddle River, N.J. : Prentice Hall, c1996$w(OCoLC)776292007
776 08 $iOnline version:$aAnton, Jon.$tCustomer relationship management.$dUpper Saddle River, N.J. : Prentice Hall, ©1996$w(OCoLC)776292007
988 $a20121002
049 $aHBSM
906 $0DLC