MARC record from Internet Archive

LEADER: 02021cam 2200361Ia 4500
001 ocn764650201
003 OCoLC
005 20210825060012.0
008 111130s2000 gau b 000 0 eng d
010 $a 00135028
040 $aINT$beng$cINT$dZHB$dOCLCF$dOCLCQ$dZID
020 $a188015000X
020 $a9781880150009
035 $a(OCoLC)764650201
050 4 $aHF5415.5$b.G68 2000
082 04 $a658.812$223
100 1 $aGower, Stephen M.
245 10 $aAdvocacy required :$btransform your customer into your #1 sales ally : soar to a higher level of customer service and sales as you value your customer as advocate /$cStephen M. Gower.
250 $a1st ed.
260 $aToccoa, Ga. :$bLectern Pub.,$c2000.
300 $a207 pages ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 203-206).
505 0 $aThe state of the states : the aggregate -- The adventure -- The state of the discord -- It is tough -- It gets tougher -- The state of the options -- Five is four too many -- The non-caring one -- The not-for-sure one -- The negative one -- The nice one -- The noteworthy one.
520 $aA book about advocacy that will inform the reader of how to transform your customer into your number one sales ally. It is based upon four "givens" - sales and customer service techniques in general are inadequate at their strongest and seriously lacking at their weakest; for the most part, what we are currently doing is aggravating the situation, not alleviating the situation; there is a better way - a much better way; advocacy mandates that we catch both our team members and our customers with pleasant surprises.
650 0 $aCustomer relations.
650 0 $aCustomer services.
650 7 $aCustomer relations.$2fast$0(OCoLC)fst00885533
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 3 OTHER HOLDINGS