MARC record from Internet Archive

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003 OCoLC
005 20220721183117.0
008 140505s2012 ne ob 000 0 eng
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050 4 $aHD6053 .L384 2012
060 4 $aONLINE Analyzing and theorizing the dynamics 2013
072 7 $aPSY$x021000$2bisacsh
082 04 $a650.1082
100 1 $aLeiter, Michael.
245 10 $aAnalyzing and Theorizing the Dynamics of the Workplace Incivility Crisis.
260 $aDordrecht :$bSpringer,$c2012.
300 $a1 online resource (92 pages)
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 1 $aSpringerBriefs in Psychology ;$vv. 8
588 0 $aPrint version of record.
505 0 $aAnalyzing and Theorizingthe Dynamics of the Workplace Incivility Crisis; Contents; 1 The Current Crisis; Abstract; Incivility as a Contemporary Workplace Crisis; Conceptual Framework; Proposition 1: People want to Belong; People are Motivated to have Good Standing Within a Social Group; Proposition 2: People Notice; People have a Refined Perception of Social Cues and a Capacity to Make Sense of Social Situations; Proposition 3: Workgroup Climates are Self-Perpetuating; Mechanisms and Influence; Uncertainty and Risk; Identity; The Integral Role of Justice in Civility.
505 8 $aSharing Experiences: Emotional Contagion and EmpathyImproving Workplace Communities; Proposition 4: Improving Civility Benefits from Psychological Safety; Proposition 5: Improving Civility Requires a Reflective Process; An Integrative Model; The Structure of this Book; References; 2 Forms of Workplace Mistreatment; Abstract; Definitions and Implications of Incivility; What is Incivility?; The Broader Context of Incivility; Definitions; Surface Characteristics; Relationship Issues; The Experience of Incivility; The Bright Side: The Role of Civility in Countering Risk; Core Propositions.
505 8 $aProposition 1: People want to BelongProposition 2: People Notice; Conclusion; References; 3 Causes and Consequences of Workplace Mistreatment; Abstract; Causes and Consequences of Workplace Incivility; Proposition 3: Workgroup Climates are Self-Perpetuating; Predictors of Ongoing Workplace Incivility; Management Factors; Organizational Policies and Legislation; Individual Characteristics; Conclusion; Consequences; The Positive View: Civility has Impact; Nomological Network of Civility; References; 4 Taking Action to Address Workplace Incivility; Abstract.
505 8 $aTaking Action: What Improves the Quality of Working Relationships?Increasing Civility is a Challenging Learning Objective; Condition One: Creating a Psychologically Safe Environment; Proposition 4: Improving Civility Benefits from Psychological Safety; Condition Two: Encouraging a Reflective Process; Proposition 5: Improving Civility Requires a Reflective Process; Condition Three: Supporting Shared Efforts for a Broad Impact; Intervention Formats; Individual Interventions; Management Interventions to Improve Workplace Civility; Conclusion; References.
505 8 $a5 Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health AdministrationAbstract; Veterans Hospital Administration; References; 6 The Impact of CREW; Abstract; Evaluating CREW in Canadian Hospitals; Background; Bringing About Change; What is CREW?; How Does It Work?; CREW Roles; The CREW Process; CREW Preparation; Six Months of CREW; Conclusion and Follow-Up; Implications of Improved Civility; Enduring Change; Conclusion; References; 7 Conclusion; Abstract; Conclusion and Future Directions; Emphasizing the Workgroup; A Reflective Process; Psychological Safety.
505 8 $aFuture Research.
520 $aContemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and colleagues. Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis presents a theoretic framework for considering the fundamental issues of group dynamics and individual psychology that lie behind this ongoing workplace incivility crisis. It contextualizes the need for belonging as a.
504 $aIncludes bibliographical references.
650 0 $aPsychology, Industrial.
650 0 $aWork environment$xPsychological aspects.
650 0 $aWork environment$xSocial aspects.
650 0 $aCourtesy in the workplace.
650 0 $aInterpersonal conflict$xPrevention.
650 2 $aPsychology, Industrial
650 6 $aPsychologie du travail.
650 6 $aCourtoisie en milieu de travail.
650 7 $aPSYCHOLOGY$xIndustrial & Organizational Psychology.$2bisacsh
650 7 $aCourtesy in the workplace.$2fast$0(OCoLC)fst00881719
650 7 $aInterpersonal conflict$xPrevention.$2fast$0(OCoLC)fst00977380
650 7 $aPsychology, Industrial.$2fast$0(OCoLC)fst01081592
650 7 $aWork environment$xPsychological aspects.$2fast$0(OCoLC)fst01180288
650 7 $aWork environment$xSocial aspects.$2fast$0(OCoLC)fst01180294
653 00 $abedrijfsmanagement
653 00 $abusiness management
653 00 $aleiderschap
653 00 $aleadership
653 00 $apsychologie
653 00 $apsychology
653 00 $acognitieve psychologie
653 00 $acognitive psychology
653 00 $apersoneelsmanagement
653 00 $apersonnel management
653 00 $akwaliteit van het leven
653 00 $aquality of life
653 00 $asociale psychologie
653 00 $asocial psychology
653 10 $aPsychology (General)
653 10 $aPsychologie (algemeen)
655 4 $aElectronic books.
776 08 $iPrint version:$aLeiter, Michael.$tAnalyzing and Theorizing the Dynamics of the Workplace Incivility Crisis.$dDordrecht : Springer, ©2012$z9789400755703
830 0 $aSpringerBriefs in psychology.
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