MARC record from Internet Archive

LEADER: 03710cam 2200637 a 4500
001 ocm34115854
003 OCoLC
005 20191031085212.0
008 960122s1996 enka b 001 0 eng
010 $a 96000568
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019 $a35599706
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035 $a(OCoLC)34115854$z(OCoLC)35599706
050 00 $aHD62.15$b.P67 1996
082 00 $a658.5/62$220
084 $a85.12$2bcl
100 1 $aPorter, Leslie J.
245 10 $aAssessing business excellence :$ba guide to self-assessment /$cL.J. Porter and S.J. Tanner.
260 $aOxford ;$aBoston :$bButterworth-Heinemann,$c1996.
300 $ax, 278 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 270-273) and index.
505 0 $aBusiness excellence and total quality -- The ISO9000 quality system -- The Deming Prize -- The Malcolm Baldridge National Quality Award -- The Benchmarking Awards -- The European Quality Award -- Using the frameworks : self-assessment -- The key steps in self-assessment -- Approaches to self-assessment -- The experiences of some role model organizations.
520 1 $a"For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment." "The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance." "Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks."--Jacket.
650 0 $aTotal quality management.
650 0 $aIndustrial efficiency$xEvaluation.
650 0 $aBenchmarking (Management)
650 7 $aBenchmarking (Management)$2fast$0(OCoLC)fst00830291
650 7 $aIndustrial efficiency$xEvaluation.$2fast$0(OCoLC)fst00970972
650 7 $aTotal quality management.$2fast$0(OCoLC)fst01153015
650 17 $aKwaliteitszorg.$2gtt
650 17 $aKwaliteitscontrole.$2gtt
650 7 $aEvaluation$2gnd
650 7 $aQualita tskontrolle$2gnd
650 7 $aQualita tsmanagement$2gnd
650 7 $aQualita tsma©$2gnd
650 7 $aSelbsteinscha tzung$2gnd
653 0 $aBusiness$aAssessment
700 1 $aTanner, S. J.$q(Steve J.)
776 08 $iOnline version:$aPorter, Leslie J.$tAssessing business excellence.$dOxford ; Boston : Butterworth-Heinemann, 1996$w(OCoLC)749170521
938 $aBaker & Taylor$bBKTY$c59.95$d59.95$i0750624795$n0002812196$sactive
938 $aBaker and Taylor$bBTCP$n96000568
938 $aYBP Library Services$bYANK$n609869
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948 $hNO HOLDINGS IN P4A - 218 OTHER HOLDINGS