| Record ID | ia:auditingyourcust0000lepp |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/auditingyourcust0000lepp/auditingyourcust0000lepp_marc.xml |
| Download MARC binary | https://www.archive.org/download/auditingyourcust0000lepp/auditingyourcust0000lepp_meta.mrc |
LEADER: 00848cam a2200253 a 4500
001 93041814
003 DLC
005 19950222112430.9
008 931019s1994 enka b 001 0 eng
010 $a 93041814 //r95
020 $a0415097320 (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.L47 1994
082 00 $a658.8/12$220
100 1 $aLeppard, John.
245 10 $aAuditing your customer service :$bthe foundation for success /$cJohn Leppard and Liz Molyneux.
260 $aLondon ;$aNew York :$bRoutledge,$c1994.
300 $axii, 132 p. :$bill. ;$c21 cm.
440 0 $aMarketing for managers
500 $aSimultaneously published in the USA and Canada.
504 $aIncludes bibliographical references (p. 130-[131]) and index.
650 0 $aCustomer services$xManagement.
650 0 $aAuditing.
700 10 $aMolyneux, Liz,$d1954-