MARC record from Internet Archive

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001 ocm29029784
003 OCoLC
005 20191118034650.0
008 930927s1994 nyua b 001 0 eng
010 $a 93036844
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035 $a(OCoLC)29029784
050 00 $aHD62.15$b.A33 1994
082 00 $a658.5/62$220
084 $a85.12$2bcl
084 $aQP 340$2rvk
100 1 $aAdair-Heeley, Charlene B.
245 10 $aBreakthrough process redesign :$bnew pathways to customer value /$cCharlene B. Adair, Bruce A. Murray.
260 $aNew York :$bAMACOM, American Management Association,$c℗♭1994.
300 $axiv, 268 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
505 0 $aBreakthrough process improvement -- Competing by redesinging business processes -- Understanding business processes -- Refocusing the business for process redesign -- Determining customer and client values -- Developing goals and chartering the team -- Creating a value-added flow analysis -- Analyzing processes for breakthrough improvement -- Taking the mystery out of problem solving -- Implementing innovative process redesign and measuring for success -- Leading successful process redesign from the middle -- How to become a leader of innovation -- Assessing the organization's readiness.
520 $aHighly effective performance! Fiercely competitive! Consistently "wows" customers! Provides maximum customer value! Every organization - regardless of industry - that is trying to grow and succeed in today's highly competitive markets would like to be described that way. Yours can be! Breakthrough Process Redesign gets down to the nitty-gritty and shows you how to do it in the real world, with real employees, in your environment. It shows for the first time how you can maximize customer value by effectively bringing the customer into business strategy development - using customer input to identify the processes where breakthrough improvement of fifty to ninety percent in time, quality, cost, flexibility, and responsiveness will assure your success. The authors, both tested experts in business improvement, lay out four key elements to success: (1) how to choose the right processes for redesign based on customer-focused organizational vision and strategies, (2) how to analyze the chosen processes precisely and in quantitative terms, (3) how to apply the correct improvement tools for breakthrough results, and (4) how to develop middle management competencies that have proved to be essential to achieving and sustaining organizational success in process redesign. The authors stress the importance of the management element in achieving dramatic and permanent results. Using their experiences and research at dozens of companies, they detail eight key competencies that differentiate superior managers from those who are less successful in a breakthrough improvement environment. They provide you with tools to determine key customer values; develop organizational strategies to maximize customer value; successfully create and sustain a breakthrough redesign environment; develop essential middle management competencies; set breakthrough redesign improvement goals; form successful cross-functional teams to get measurable results; launch a breakthrough redesign effort using "quick win" strategies; begin achieving measurable, quantifiable results in four to six months; use a simple, universal problem-solving method everyone understands; and use an eye-opening "readiness assessment" to anticipate obstacles. Breakthrough Process Redesign is filled with actual examples and case studies drawn from the authors' experiences. If your organization is ready to become truly competitive by aligning all functions to maximize value to the customer, Breakthrough Process Redesign is an essential tool. It will show you how to make "breakthroughs" a deliberate, new way to think, operate, and win.
650 0 $aTotal quality management.
650 0 $aBenchmarking (Management)
650 7 $aBenchmarking (Management)$2fast$0(OCoLC)fst00830291
650 7 $aTotal quality management.$2fast$0(OCoLC)fst01153015
650 17 $aKwaliteitszorg.$2gtt
650 17 $aBenchmarking.$2gtt
650 7 $aBenchmarking$2gnd
650 7 $aQualita tsmanagement$2gnd
650 7 $aAdministracao.$2larpcal
650 07 $aBenchmarking.$2swd
650 07 $aQualita tsmanagement.$2swd
653 0 $aBenchmarking$a(Management)
653 0 $aTotal$aquality$amanagement
700 1 $aMurray, Bruce A.
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=006523031&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 41 $3Table of contents$uhttp://www.gbv.de/dms/hbz/toc/ht006277172.pdf
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006523031&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
938 $aBaker & Taylor$bBKTY$c26.95$d20.21$i0814451500$n0002332020$sactive
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938 $aBaker and Taylor$bBTCP$n93036844 //r94$c$24.95
938 $aYBP Library Services$bYANK$n731994
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948 $hHELD BY P4A - 331 OTHER HOLDINGS