| Record ID | ia:callcenterhandbo0000daws |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/callcenterhandbo0000daws/callcenterhandbo0000daws_marc.xml |
| Download MARC binary | https://www.archive.org/download/callcenterhandbo0000daws/callcenterhandbo0000daws_meta.mrc |
LEADER: 01634cam 2200421Ia 4500
001 ocm42815642
003 OCoLC
005 20220419115346.0
008 991112s1999 nyua 000 0 eng d
040 $aJED$beng$cJED$dXBM$dYDXCP$dDEBBG$dOCL$dOCLCF$dOCLCO$dOCLCQ$dOCLCO
020 $a1578200474$q(pbk.)
020 $a9781578200474$q(pbk.)
035 $a(OCoLC)42815642
050 4 $aHF5415.5$b.D28 1999
084 $aQP 344$2rvk
100 1 $aDawson, Keith.
245 14 $aThe call center handbook :$bthe complete guide to starting, running and improving your call center /$cby Keith Dawson.
250 $a3rd ed.
260 $aNew York :$bTelecom Books,$c1999.
300 $a325 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
650 0 $aCall centers$xManagement.
650 0 $aCustomer services$xManagement.
650 0 $aManagement information systems.
650 7 $aCall centers$xManagement.$2fast$0(OCoLC)fst00844327
650 7 $aCustomer services$xManagement.$2fast$0(OCoLC)fst00885552
650 7 $aManagement information systems.$2fast$0(OCoLC)fst01007271
650 07 $aCall Center.$2swd
650 07 $aUnternehmen.$2swd
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009025242&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
938 $aYBP Library Services$bYANK$n1680755
029 1 $aAU@$b000021743620
029 1 $aDEBBG$bBV013242871
029 1 $aNZ1$b5660147
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 33 OTHER HOLDINGS