| Record ID | ia:completeguidetop0000pant |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/completeguidetop0000pant/completeguidetop0000pant_marc.xml |
| Download MARC binary | https://www.archive.org/download/completeguidetop0000pant/completeguidetop0000pant_meta.mrc |
LEADER: 03374cam 2200709Ia 4500
001 ocm37846833
003 OCoLC
005 20200816023426.0
008 971027s1997 enk b 001 0 eng d
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020 $a9781856042390
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050 4 $aZ672$b.P36 1997
080 $a65.018:025.1
080 $aZ9802
080 $a025.1:65.018 PAN
082 04 $a658.562$221
084 $a06.50$2bcl
100 1 $aPantry, Sheila.
245 14 $aThe complete guide to preparing and implementing service level agreements /$cSheila Pantry, Peter Griffiths.
260 $aLondon :$bLibrary Association Pub.,$c1997.
300 $a133 pages ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 114-118) and index.
505 00 $g1.$tThe origins and use of service level agreements --$g2.$tWhat is a service level agreement? --$g3.$tWho the agreement is between and what other items you need to put into the SLA --$g4.$tWhat the SLA document should look like and descriptions of services --$g5.$tService monitoring --$g6.$tCharging for services --$g7.$tManaging your customers --$g8.$tManaging your suppliers --$gApp. 1.$tReferences and further reading --$gApp. 2.$tSample quarterly report format --$gApp. 3.$tOther possible LIS functions to add to an SLA --$gApp. 4.$tList of definitions.
650 0 $aLibrary cooperation.
650 0 $aService-level agreements.
650 0 $aPublic services (Libraries)
650 1 $aTotal quality management.
650 02 $aLibrary Services.
650 02 $aInformation Services.
650 3 $aService industries$xCost control.
650 7 $aLibrary cooperation.$2fast$0(OCoLC)fst00997693
650 7 $aPublic services (Libraries)$2fast$0(OCoLC)fst01083042
650 7 $aService-level agreements.$2fast$0(OCoLC)fst01113530
650 17 $aBibliotheekbeheer.$2gtt
650 17 $aOvereenkomsten.$2gtt
700 1 $aGriffiths, Peter.
776 08 $iOnline version:$aPantry, Sheila.$tComplete guide to preparing and implementing service level agreements.$dLondon : Library Association Pub., 1997$w(OCoLC)605200859
776 08 $iOnline version:$aPantry, Sheila.$tComplete guide to preparing and implementing service level agreements.$dLondon : Library Association Pub., 1997$w(OCoLC)607636021
938 $aBrodart$bBROD$n51882604$c$45.00
938 $aYBP Library Services$bYANK$n1424476
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