MARC record from Internet Archive

LEADER: 07847cam a2200517 a 4500
001 ocm48446223
003 OCoLC
005 20191109072957.4
008 010813s2002 inua b 001 0 eng
010 $a 2001094734
040 $aDLC$beng$cDLC$dUKM$dBAKER$dBTCTA$dYDXCP$dSINLB$dOCLCF$dOCLCQ$dGILDS
015 $aGBA281149$2bnb
019 $a316576161$a671916324
020 $a0028642074$q(alk. paper)
020 $a9780028642079$q(alk. paper)
029 1 $aAU@$b000023526062
029 1 $aDEBBG$bBV020818396
029 1 $aNZ1$b6879546
029 1 $aYDXCP$b100276001
035 $a(OCoLC)48446223$z(OCoLC)316576161$z(OCoLC)671916324
042 $apcc
050 00 $aP95$b.C578 2002
082 00 $a302.2/242$221
049 $aMAIN
100 1 $aCole, Kris.
245 10 $aComplete idiot's guide to clear communication /$cKris Cole.
246 3 $aClear communication
260 $aIndianapolis, IN :$bAlpha,$c2002.
300 $axxiv, 335 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $a"Based on a work originally published by Pearson Education Australia Pty. Ltd. (Publishing as Prentice Hall (Australia)) as Crystal clear communication, second edition"--Title page verso.
504 $aIncludes bibliographical references (pages 323-324) and index.
505 00 $gPart 1$tCommunication Begins Inside$g1 --$g1$tThe Success Sequence$g3 --$tIt's What's Inside That Counts$g4 --$tThe Success Sequence$g5 --$tThe Self-Fulfilling Prophecy$g6 --$tOur Thoughts$g9 --$g2$tWhere It All Begins: Your Beliefs$g13 --$tOur Beliefs Guide Our Actions and Our Communications$g14 --$tBeliefs About Ourselves$g15 --$tBeliefs About Others$g20 --$tBeliefs About the World$g24 --$g3$tWe Reap What We Sow$g27 --$tBody Language$g28 --$tLocus of Control, or Pulling Your Own Strings$g30 --$tDon't Just Stand There ... Do Something!$g32 --$g4$tFocus for Success$g37 --$tThe Power of STAR Goals$g38 --$tSet STAR Goals$g39 --$tPlan of Action$g42 --$tThree Steps to Success$g42 --$g5$tBecome a Peak Performer!$g45 --$tPeak Performers Have High Self-Esteem ...$g46 --$t... and Build Self-Esteem in Others$g47 --$tPeak Performers Have High Standards$g50 --$tPeak Performers Take Responsibility$g51 --$tPeak Performers Stay Focused on Their Goals$g52 --$tPeak Performers Communicate and Work Effectively with Others$g52 --$g6$tThe Mental Techniques of Peak Performers$g55 --$tTake Responsibility!$g56 --$tFocus Your Efforts Where They'll Count$g56 --$tEmbrace Mistakes!$g57 --$tFocus on Solutions, Not Problems$g57 --$tVisualize for Success$g59 --$tAdvance with Affirmations$g63 --$gPart 2$tThe Dance of Communication$g67 --$g7$tEverything We Do Is Communication$g69 --$tWhy Bother?$g70 --$tThe Five-Part Tempo of the Communication Dance$g71 --$tNavigating the Obstacle Course$g76 --$g8$tBehavior Breeds Behavior$g81 --$tYou Won't Get Anywhere Unless You Walk in the Other Person's Shoes$g85 --$tUnderstand the Other's Frame of Reference$g87 --$tDevelop Empathy$g89 --$gPart 3$tWatch That Body Language!$g91 --$g9$tFirst Impressions Count!$g93 --$tThe Body Speaks$g94 --$tMake Your First Impressions Count$g95 --$tPut Your Best Voice Forward$g97 --$g10$tSend the Right Signals$g103 --$tSending the Right Signals$g103 --$tBody Language Is So Clear$g104 --$tMake It a Habit$g111 --$g11$tOther People's Body Language$g113 --$tReading Other People's Body Language$g114 --$g12$tBuild Rapport$g119 --$tThe Comfortable Harmony of Rapport$g120 --$tBuild Rapport Through Matching$g121 --$tBuild Rapport Through Mirroring$g122 --$tBuild Rapport by Identifying Commonalities$g123 --$tTest for Rapport$g124 --$gPart 4$tGathering Good Information$g127 --$g13$tDraw Out the Full Story$g129 --$tAre You Guilty of Poor Listening Habits?$g129 --$tFocus on the Speaker$g131 --$tUse Your EARS!$g134 --$tClosed Questions Can Be Useful$g136 --$g14$tAsk the Right Questions$g141 --$tAvoid Unhelpful Questions$g141 --$tNeutral Questioning$g145 --$tUseful Kinds of Questions$g146 --$tTricks of the Trade$g147 --$tHas Your Message Hit Home?$g150 --$g15$tListen, Listen, Listen$g153 --$tTrue Listening$g153 --$tHow Can We Listen? Let Us Count the Ways$g155 --$tLet's Get Reflective!$g157 --$tFive Reflective Listening Skills$g160 --$g16$tThe Ten Deadly Sins of Communication$g165 --$tThe Ten Deadly Sins of Communication$g166 --$tPatronizing$g166 --$tSending Signals$g169 --$tAvoiding$g171 --$gPart 5$tGiving Good Information$g175 --$g17$tStep Off with the Right Foot$g177 --$tDon't Open Your Mouth Only to Change Feet$g177 --$tFrame Your Conversations$g178 --$tThe What's-In-It-For-Me Factor$g181 --$tFlagging$g182 --$g18$tChoose Your Words for Clarity and Power$g185 --$tThe Power of Words$g185 --$tChoose Your Words to Influence$g187 --$tChoose Neutral Words$g188 --$tChoose Positive Words$g189 --$tChoose Specific Words$g190 --$tChoose Strong Words$g192 --$tDeliver Your Words with Panache$g193 --$g19$tSpeak the Other Person's Language$g197 --$tNeuro-Linguistic Programming$g197 --$tFour English Languages$g198 --$tMake Your Communications Glide ...!$g204 --$g20$tSpeak for Yourself, Not the World$g209 --$tThe Fight-Flight Response$g210 --$tThree Styles of Communication$g211 --$tHow to Spot an Assertive Person$g213 --$tDeveloping Assertion Skills$g215 --$tDon't Masquerade Your Opinions as Facts$g215 --$tBe Explicit About Assumptions$g217 --$g21$tDon't Masquerade Your Thoughts$g219 --$tTalking About Yourself Assertively$g220 --$tDon't Be Sidetracked$g222 --$tDeal With Criticism$g222 --$tSay "No" Graciously$g225 --$tDon't Be Bullied$g227 --$g22$tAsk, Don't Tell$g229 --$tTelling Asks for Trouble!$g230 --$t"I" Statements$g230 --$tFor the Really Complicated Stuff, Use DELWAC$g234 --$tAnd Now for the Big Stick$g234 --$tPersuade, Don't Pressure$g235 --$g23$tWhen You Say What You Like, Say Why$g239 --$tThree Types of Feedback$g240 --$tOffering Feedback So It Will Be Heard$g242 --$tAsking for Useful Feedback$g244 --$tReceiving Feedback$g245 --$g24$tTune In to the Same Wavelength$g249 --$tFind Out People's Main Needs$g250 --$tWork With People's Metaprograms$g251 --$tTake Personality into Account$g253 --$tFour Preferences for Dealing With Information$g254 --$tFour Types of People$g255 --$tFour Temperaments$g257 --$gPart 6$tMaking Progress$g259 --$g25$tManage Conflicts with Aplomb$g261 --$tBring Problems into the Open$g262 --$tFive Approaches to Conflict$g262 --$tThink It Through First$g265 --$tTwenty Ideas for Resolving Conflicts$g266 --$g26$tHow to Deal With Difficult People$g273 --$tTen Principles to Bear in Mind$g274 --$tThe General Strategy$g277 --$tRecognize Anyone?$g279 --$g27$tWin with Complaints$g285 --$tWelcome Complaints$g286 --$tDealing With a Complaint$g287 --$tDealing With Angry Customers$g289 --$tDealing With Habitual Complainers$g292 --$g28$tFix It!$g293 --$tHow Much Effort?$g293 --$tApproach Problems Positively$g294 --$tMaking Decisions$g299 --$tInvolving Others$g299 --$tDon't Let Your Brain Trip You Up!$g300 --$tCapitalize on Your Creativity$g300 --$gA$tSelf-Talk as an Indicator of Self-Esteem$g303 --$gB$tBody Language Practice$g305 --$gC$tTurning Closed Questions into Open Questions$g307 --$gD$tSome Ideas for Frames$g309 --$gE$tSome Word Meanings: Order and Strike$g313 --$gF$tHow to Score the Neuro-Linguistic Programming Quiz$g315.
590 $bInternet Archive - 2
590 $bInternet Archive 2
650 0 $aOral communication.
650 7 $aOral communication.$2fast$0(OCoLC)fst01047000
700 1 $aCole, Kris.
700 1 $aCole, Kris.$tCrystal clear communication.
938 $aBaker & Taylor$bBKTY$c18.95$d14.21$i0028642074$n0003777997$sactive
938 $aBaker and Taylor$bBTCP$n2001094734
938 $aYBP Library Services$bYANK$n100276001
994 $a92$bERR
976 $a31927000842051