| Record ID | ia:crmhandbookbusin0000dych |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/crmhandbookbusin0000dych/crmhandbookbusin0000dych_marc.xml |
| Download MARC binary | https://www.archive.org/download/crmhandbookbusin0000dych/crmhandbookbusin0000dych_meta.mrc |
LEADER: 01611cam a2200421Ia 4500
001 46937695
003 OCoLC
005 20151005035937.0
008 010507s2002 maua bf 001 0 eng
010 $a2001034337
020 $a0201730626 (pbk. : recycled, acid-free paper)$c$40.00
035 $a46937695
035 00 $iLCMARC/AZS-2436/CATALOG3
040 $aDLC$cDLC$dDLC$dOCoLC$dUtOrBLW
042 $apcc
050 00 $aHF5415.5$b.D93 2002
082 00 $a658.8/12$221
092 $a658.812$bD983c
100 1 $aDyché, Jill.
245 14 $aThe CRM handbook :$ba business guide to customer relationship management /$cJill Dyché.
260 $aBoston :$bAddison Wesley,$cc2002.
300 $axxiv, 307 p. :$bill. ;$c24 cm.
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
490 1 $aAddison-Wesley information technology series
504 $aIncludes bibliographical references (p. 281-286) and index.
650 0 $aCustomer relations$xManagement.
830 0 $aAddison-Wesley information technology series.
907 $a.b18046216$b12-20-18$c07-22-03
998 $axbt$b06-20-07$cm$da $e-$feng$gmau$h4$i2
957 00 $aOCLC reclamation of 2017-18
907 $a.b18046216$b12-02-14$c07-22-03
956 $aNo pre-reclamation 001 field existed
998 $axbt$b06-20-07$cm$da$e-$feng$gmau$h4$i2
999 $yMARS
998 $axbt$b07-01-03$cm$da$e-$feng$gmau$h4$i2
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