| Record ID | ia:customercomessec00rose_1 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customercomessec00rose_1/customercomessec00rose_1_marc.xml |
| Download MARC binary | https://www.archive.org/download/customercomessec00rose_1/customercomessec00rose_1_meta.mrc |
LEADER: 00954cam a22002534a 4500
001 2002068858
003 DLC
005 20090528073419.0
008 020605s2002 nyu b 001 0 eng
010 $a 2002068858
020 $a0060526564
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aG154$b.R67 2002
082 00 $a338.4/791$221
100 1 $aRosenbluth, Hal F.
245 14 $aThe customer comes second :$bput your people first and watch 'em kick butt /$cHal F. Rosenbluth and Diane McFerrin Peters.
260 $aNew York :$bHarperBusiness,$cc2002.
300 $axvii, 284 p. ;$c24 cm.
504 $aIncludes bibliographical references (p. 267) and index.
650 0 $aTravel agents$xManagement.
700 1 $aPeters, Diane McFerrin.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/hc041/2002068858.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0911/2002068858-b.html