| Record ID | ia:customerexperien0000schm |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customerexperien0000schm/customerexperien0000schm_marc.xml |
| Download MARC binary | https://www.archive.org/download/customerexperien0000schm/customerexperien0000schm_meta.mrc |
LEADER: 01115cam a2200289 a 4500
001 2003268732
003 DLC
005 20040621204134.0
008 030227s2003 nyua b 001 0 eng d
010 $a 2003268732
020 $a0471237744
035 $a(OCoLC)ocm51738638
040 $aIHG$cIHG$dDLC
042 $alccopycat
050 00 $aHF5415.55$b.S35 2003
082 00 $a658.8/12$221
100 1 $aSchmitt, Bernd.
245 10 $aCustomer experience management :$ba revolutionary approach to connecting with your customers /$cBernd H. Schmitt.
260 $aNew York :$bWiley,$cc2003.
300 $axiv, 242 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 231-233) and index.
650 0 $aRelationship marketing.
650 0 $aCustomer relations.
650 0 $aCustomer relations$xManagement.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley044/2003268732.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley037/2003268732.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley032/2003268732.html