| Record ID | ia:customerrelation0000robe |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customerrelation0000robe/customerrelation0000robe_marc.xml |
| Download MARC binary | https://www.archive.org/download/customerrelation0000robe/customerrelation0000robe_meta.mrc |
LEADER: 02418cam 22005414a 4500
001 ocm43719348
003 OCoLC
005 20210704235658.0
008 000317s2001 enka f 000 0 eng
010 $a 2001334821
040 $aDLC$beng$cDLC$dUKM$dBAKER$dBTCTA$dYDXCP$dIG#$dDEBBG$dBDX$dOCLCF$dOCLCO$dOCLCQ$dCOF$dOCLCQ$dOCLCO$dAU@$dOCLCQ$dOCLCA
015 $aGBA0Y5309$2bnb
020 $a185418119X$q(pbk.)
020 $a9781854181190$q(pbk.)
035 $a(OCoLC)43719348
042 $apcc
050 00 $aHF5415.55$b.R63 2001
082 00 $a658.8/12$221
100 1 $aRoberts-Phelps, Graham.
245 10 $aCustomer relationship management :$bhow to turn a good business into a great one! /$cGraham Roberts-Phelps.
260 $aLondon :$bHawksmere,$c2001.
300 $a230 pages :$billustrations ;$c22 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
505 0 $a1 Customer relationship management demystified -- 2 Why do customers defect? -- 3 The economics of customer care -- 4 Defining customer service excellence -- 5 Achieving service excellence -- 6 Managing for customer satisfaction -- 7 Customer-focused selling and marketing skills -- 8 Connecting with customers in the digital age -- 9 The ten keys to outstanding customer service -- 10 Worksheets, exercises and action plans.
650 0 $aRelationship marketing.
650 0 $aCustomer relations$xManagement.
650 7 $aCustomer relations$xManagement.$2fast$0(OCoLC)fst00885539
650 7 $aRelationship marketing.$2fast$0(OCoLC)fst01093590
650 7 $aBeziehungsmanagement$2gnd
650 7 $aKundenmanagement$2gnd
655 7 $aEinführung.$2swd
776 08 $iOnline version:$aRoberts-Phelps, Graham.$tCustomer relationship management.$dLondon : Hawksmere, 2001$w(OCoLC)895122278
938 $aBaker & Taylor$bBKTY$c31.00$d31.00$i185418119X$n0003736145$sactive
938 $aBrodart$bBROD$n57467773$c$24.95
938 $aBaker and Taylor$bBTCP$n2001334821
938 $aIngram$bINGR$n9781854181190
938 $aYBP Library Services$bYANK$n100215943
029 1 $aAU@$b000022536801
029 1 $aDEBBG$bBV021953826
029 1 $aIG#$b9781854181190
029 1 $aNZ1$b5568680
029 1 $aNZ1$b8915740
029 1 $aUNITY$b020141440
029 1 $aYDXCP$b100215943
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 97 OTHER HOLDINGS