| Record ID | ia:customerrelation00brow |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customerrelation00brow/customerrelation00brow_marc.xml |
| Download MARC binary | https://www.archive.org/download/customerrelation00brow/customerrelation00brow_meta.mrc |
LEADER: 02832cam 22007334a 4500
001 ocm45485872
003 OCoLC
005 20101221144333.0
008 001006s2000 onca b 000 0 eng c
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084 $aWIR 810f$2stub
245 00 $aCustomer relationship management :$ba strategic imperative in the world of e-business /$ceditor and contributor, Stanley A. Brown.
260 $aToronto ;$aNew York :$bJohn Wiley & Sons Canada,$cc2000.
300 $axxviii, 345 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references.
650 0 $aCustomer relations$xManagement.
650 0 $aElectronic commerce.
650 6 $aRelations avec la clientèle$xGestion.
650 14 $aMÜŞTERİ İLİŞKİLERİ$xYÖNETİM.
650 14 $aELEKTRONİK TİCARET.
650 07 $aElectronic Commerce.$2swd
650 07 $aTelemarketing.$2swd
700 1 $aBrown, Stanley A.,$d1946-
856 42 $3Contributor biographical information$uhttp://catdir.loc.gov/catdir/bios/wiley042/00709499.html
856 42 $3Publisher description$uhttp://catdir.loc.gov/catdir/description/wiley033/00709499.html
856 4 $3Table of Contents$uhttp://catdir.loc.gov/catdir/toc/onix04/00709499.html
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