| Record ID | ia:customersatisfac00naum |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customersatisfac00naum/customersatisfac00naum_marc.xml |
| Download MARC binary | https://www.archive.org/download/customersatisfac00naum/customersatisfac00naum_meta.mrc |
LEADER: 00846cam 2200241 a 4500
001 94043419
003 DLC
005 20011228101532.0
008 941107s1995 ohua 001 0 eng
010 $a 94043419
020 $a0538844396 :$c$27.95
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.N328 1995
082 00 $a658.8/12$220
100 1 $aNaumann, Earl,$d1946-
245 10 $aCustomer satisfaction measurement and management :$busing the voice of the customer /$cby Earl Naumann, Kathleen Giel.
260 $aCincinnati, Ohio :$bThomson Executive Press,$cc1995.
300 $axix, 457 p. :$bill. ;$c24 cm. +$e1 computer disk (3 1/2in.)
500 $aIncludes index.
500 $aComputer disk (demo) in pocket.
650 0 $aConsumer satisfaction$xEvaluation.
650 0 $aCustomer services$xManagement.
700 1 $aGiel, Kathleen,$d1953-