| Record ID | ia:customerservicec0000unse |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customerservicec0000unse/customerservicec0000unse_marc.xml |
| Download MARC binary | https://www.archive.org/download/customerservicec0000unse/customerservicec0000unse_meta.mrc |
LEADER: 03274cam 2200517Ka 4500
001 ocn314188936
003 OCoLC
005 20201222193131.0
008 090311s2007 njua 001 0 eng d
040 $aMFM$beng$cMFM$dYDXCP$dBAKER$dBTCTA$dOCLCF$dOCLCO$dOCLCQ$dLNC
019 $a153580361
020 $a013158913X$q(competency guide with online examination voucher)
020 $a9780131589131$q(competency guide with online examination voucher)
020 $a0131589105$q(Instructor Edition with CD-ROM)
020 $a9780131589100$q(Instructor Edition with CD-ROM)
020 $a0131589105$q(CD-ROM)
020 $a9780131589100
035 $a(OCoLC)314188936$z(OCoLC)153580361
050 4 $aTX911.3.C8$bC87 2007
082 14 $a647.94068$bC987
245 00 $aCustomer Service :$bcompetency guide /$cNational Restaurant Association Educational Foundation.
260 $aUpper Saddle River, N.J. :$bPearson/Prentice Hall,$c©2007.
300 $ax, 100 pages :$bcolor illustrations ;$c28 cm.
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
490 1 $aNRAEF ManageFirst program
500 $aIncludes index.
500 $a"A foundation topic of the NRAEF certificate program"--Cover. "NRAEF ManageFirst" -- at head of title.
500 $aTitle on accompanying CD-ROM label: Inside ManageFirst: customer service. (Instructor edition). "Contains a sample of instructor resources, PowerPoint slides, and other items to supplement the NRAEF ManageFirst Program textbooks"--Based on ReadMe information.
538 $aSystem requirements for accompanying computer disk(Windows): Windows 2000/XP; Intel Pentium II 200 processor (Pentium III minimum recommended) 32 MB of RAM; 800 x 600 pixel screen resolution;Color monitor running "Thousands of Colors"; 4x CD-ROM drive; Adobe Acrobat Reader; QuickTime Player version 7; Windows Media Player verion 9.x.
538 $aSystem requirements for accompanying computer disk (Macintosh): Power PC with 10.x (with classic environment); Power Macintosh Power PC processor (G3 minimum recommended); 32 MB of RAM; 800 x 600 pixel screen resolution; Color monitor running "Thousands of Colors"; 4x CD-ROM drive; Adobe Acrobat Reader; QuickTime Player version 7; Windows Media Player verion 9.x.
505 0 $aThe importance of customer service to your business -- Basic concepts for high-quality customer service -- Identifying customer expectations -- Ensuring consistent service value -- Ensuring profit -- Field project.
650 0 $aHospitality industry$xCustomer services.
650 0 $aCustomer services$xManagement.
650 0 $aRestaurant management.
650 7 $aCustomer services$xManagement.$2fast$0(OCoLC)fst00885552
650 7 $aHospitality industry$xCustomer services.$2fast$0(OCoLC)fst00961131
650 7 $aRestaurant management.$2fast$0(OCoLC)fst01095899
710 2 $aEducational Foundation (National Restaurant Association)
830 0 $aNRAEF ManageFirst program.
938 $aBaker & Taylor$bBKTY$c36.00$d36.00$i013158913X$n0007186073$sactive
938 $aBaker and Taylor$bBTCP$nBK0008172116
938 $aYBP Library Services$bYANK$n2556111
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 12 OTHER HOLDINGS