| Record ID | ia:customerserviceo0000ster_l5a8 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customerserviceo0000ster_l5a8/customerserviceo0000ster_l5a8_marc.xml |
| Download MARC binary | https://www.archive.org/download/customerserviceo0000ster_l5a8/customerserviceo0000ster_l5a8_meta.mrc |
LEADER: 01096cam a2200289 a 4500
001 00028213
003 DLC
005 20040621181244.0
008 000229s2000 nyua 001 0 eng
010 $a 00028213
020 $a0471382582 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.S737 2000
082 00 $a658.8/12/02854678$221
100 1 $aSterne, Jim,$d1955-
245 10 $aCustomer service on the Internet :$bbuilding relationships, increasing loyalty, and staying competitive /$cJim Sterne.
250 $a2nd ed.
260 $aNew York :$bJohn Wiley,$c2000.
300 $axvi, 351 p. :$bill. ;$c24 cm.
500 $aIncludes index.
650 0 $aCustomer services$xCommunication systems.
650 0 $aInternet marketing.
650 0 $aWorld Wide Web.
650 0 $aInternet.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley042/00028213.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley034/00028213.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix05/00028213.html