| Record ID | ia:customerservicew0000lake |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customerservicew0000lake/customerservicew0000lake_marc.xml |
| Download MARC binary | https://www.archive.org/download/customerservicew0000lake/customerservicew0000lake_meta.mrc |
LEADER: 01131cam a2200301 a 4500
001 2003430641
003 DLC
005 20090811084728.0
008 021021s2002 enkac b 001 0 eng
010 $a 2003430641
015 $aGBA2-X6781
020 $a0749437898
035 $a(OCoLC)ocm49638490
040 $aUKM$cDLC$dUKM$dOCLCQ$dDLC
050 00 $aHF5415.5$b.L35 2002
082 00 $a658.812$221
100 1 $aLake, Neville.
245 14 $aThe customer service workbook /$cNeville Lake & Kristin Hickey.
260 $aLondon :$bKogan Page,$c2002.
300 $ax, 223 p. :$bill. ;$c24 cm.$e1 CD-ROM (3 1/2 in.)
440 4 $aThe Sunday Times business enterprise guide
504 $aIncludes bibliographical references ([p. 217]) and index.
500 $aPublished in association with the Institute of Directors.
650 0 $aCustomer services.
700 1 $aHickey, Kristin.
710 2 $aInstitute of Directors.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0915/2003430641-b.html