MARC record from Internet Archive

LEADER: 04965cam 2200733Ia 4500
001 ocm51073201
003 OCoLC
005 20211015071855.0
008 021126s2002 nyua 000 0 eng d
040 $aNTG$beng$cNTG$dIUL$dOCLCQ$dDND$dBAKER$dNLGGC$dYDXCP$dNZAUC$dSINLB$dTEX$dSGB$dALAUL$dOCLCF$dOCLCQ$dCOF$dOCLCO$dOCLCQ$dOCLCO$dOCLCA$dGILDS$dOCLCO$dCOBAS$dWURST$dOCLCA
020 $a0385504454$q(pbk.)
020 $a9780385504454$q(pbk.)
035 $a(OCoLC)51073201
043 $an-us---
050 4 $aHF5415.5$b.S49 2002
060 4 $aHF 5415.5$bS516c 2002
082 04 $a658.812$221
084 $a85.40$2bcl
100 1 $aSewell, Carl.
245 10 $aCustomers for life :$bhow to turn that onetime buyer into a lifetime customer /$cCarl Sewell and Paul B. Brown.
246 30 $aHow to turn that onetime buyer into a lifetime customer
250 $aRev. ed.
260 $aNew York :$bDoubleday,$c©2002.
300 $axxv, 210 pages :$billustrations ;$c21 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aOriginally published in hard cover in 1990.
500 $a"Completely revised and with five new chapters added by the authors."
500 $a"A Currency book"--Title page verso.
520 $aCarl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. --from publisher description.
505 0 $aCh. 1. The Customer Will Tell You How to Provide Good Service -- Ch. 2. If the Customer Asks, the Answer Is Always Yes -- Ch. 3. There's No Such Thing As After Hours -- Ch. 4. Underpromise, Overdeliver -- Ch. 5 Systems, Not Smiles -- Ch. 6. Fire Your Inspectors -- Ch. 7. Fire Your Consumer Relations Department, Too -- Ch. 8. Do It Right the First Time -- Ch. 9. When Something Goes Wrong -- Ch. 10. Picking a Profitable Plan: Figuring Out the Basis of Your Customer's Buying Decision -- Ch. 11. How to Have What Your Customers Want -- Ch. 12. Good Enough Never Is -- Ch. 13. Q: Who's More Important? Your Customer Your Employee? A: Both -- Ch. 14. The Customer Isn't Always Right -- Ch. 15. You Can't Have All the Customers -- Ch. 16. How To Teach Customers to Get the Best Service -- Ch. 17. Creating Frequent Buyers -- Ch. 18. Making Sure You Have the Best People -- Ch. 19. Developing Service Superstars -- Ch. 20. Accounting For More Than Money -- Ch. 21. Save More by Paying More -- Ch. 22. Partnership Pay -- Ch. 23. You Can't Fake It -- Ch. 24. Selling Should Be Theater -- Ch. 25. Quality Time -- Ch. 26. Your Mother Was Right: Manners Really Are Important -- Ch. 27. "If That's How They Take Care of the Restrooms, How'll They Take Care of Me?" -- Ch. 28. When Was the Last Time (If Ever) You Thought About Your Signs? -- Ch. 29. If the Boss Is a Crook, You Can't Expect the Employees To Be Honest -- Ch. 30. The Only Dress Code You'll Ever Need -- Ch. 31. Make a Little, Sell a Little -- Ch. 32. You Can't Give Good Service If You Sell a Lousy Product -- Ch. 33. Why Reinvent the Wheel? Just Improve It -- Ch. 34. Cycle Time -- Ch. 35. "The Things You Don't Know Are the History You Haven't Read" -- Ch. 36. Speak Softly, But ... -- Ch. 37. Promotions: Wet T-Shirts or the Symphony? -- Ch. 38. The $517,000 Customer -- Ch. 39. How To Be Forgiven Your Trespasses -- Ch. 40. This Way of Working Really Does Work -- Ch. 41. None of This Is Worth a Damn, If You Don't Make a Profit.
650 0 $aCustomer services.
650 0 $aAutomobile industry and trade$xCustomer services$zUnited States.
650 0 $aAutomobile dealers$zUnited States.
650 2 $aConsumer Behavior.
650 2 $aAutomobiles$zUnited States.
650 2 $aIndustry$zUnited States.
650 7 $aAutomobile dealers.$2fast$0(OCoLC)fst00822818
650 7 $aAutomobile industry and trade$xCustomer services.$2fast$0(OCoLC)fst00822971
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
651 7 $aUnited States.$2fast$0(OCoLC)fst01204155
650 17 $aKlantenbinding.$2gtt
650 17 $aConsumentenkoop.$2gtt
650 17 $aMarketing.$2gtt
653 00 $amarketing
653 00 $aconsumenten
653 00 $aconsumers
653 00 $aklantrelaties
653 00 $acustomer relations
653 00 $aklanttevredenheid
653 00 $aconsumer satisfaction
653 10 $aConsumer Studies (General)
653 10 $aConsumentenstudies (algemeen)
700 1 $aBrown, Paul B.
776 08 $iOnline version:$aSewell, Carl.$tCustomers for life.$bRev. ed.$dNew York : Doubleday, ©2002$w(OCoLC)891437092
938 $aBaker & Taylor$bBKTY$c14.95$d11.21$i0385504454$n0003932509$sactive
938 $aYBP Library Services$bYANK$n1887090
029 1 $aAU@$b000040012968
029 1 $aNLGGC$b242883869
029 1 $aNZ1$b7437230
029 1 $aYDXCP$b1887090
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 165 OTHER HOLDINGS