MARC record from Internet Archive

LEADER: 03405cam 22003494a 4500
001 9920555570001661
005 20150423130604.0
008 001013s2001 caua b 001 0 eng
010 $a 00011967
020 $a0787956775
035 $a(CSdNU)u96037-01national_inst
035 $a(Sirsi) l00011967
035 $a(Sirsi) l00011967
035 $a(Sirsi) 01-AAM-0922
035 $a 00011967
040 $aDLC$cDLC$dDLC$dOrPss
042 $apcc
050 00 $aHF 5549.5 A83$bC483 2001
100 1 $aChurch, Allan H.,$d1966-
245 10 $aDesigning and using organizational surveys :$ba seven-step process / $cAllan H. Church, Janine Waclawski ; foreword by Allen I. Kraut.
250 $a1st Jossey-Bass ed.
260 $aSan Francisco :$bJossey-Bass,$c2001.
300 $axxvi, 293 p. :$bill. ;$c24 cm.
490 1 $aThe Jossey-Bass business & management series
504 $aIncludes bibliographical references (p. 279-286) and index.
505 0 $aForeword / Allen I. Kraut -- What Is a Survey? -- A Brief History of Surveys -- Contemporary Use of Surveys -- Surveys in Contemporary Organizational Life -- The Seven Steps to Effective Organizational Surveys -- Step One: Pooling Resources -- Setting Clear Strategic Objectives -- Obtaining Commitment -- Overcoming Resistance and Apathy -- Maintaining Confidentiality -- Deciding What Information to Collect -- Balancing Priorities -- Step Two: Developing a World-Class Survey -- Using a Survey Design Team -- Gathering Preliminary Information -- Identifying Key Issues -- Discussing Your Findings -- Drafting the Initial Survey Document -- Piloting the Survey -- Step Three: Communicating Objectives -- The CPR Model of Organizational Communication -- First Contact with Employees -- Communicating the Survey -- Sample Survey Introduction -- Guidelines for Communicating to Employees -- Recognizing Informal Systems -- Step Four: Administering the Survey -- Timing of Administration -- Working with the Project Plan -- Sample Versus Census -- Methods of Administration and Data Collection -- Paper Versus Electronic Methods: A Comparison -- Response Rates -- Learning While Doing -- Step Five: Interpreting Results -- The Role of Statistics -- The Importance of Timing -- Data Entry -- Data Preparation -- Item-Level Analysis -- Conceptual-Level Analysis -- Comparative Analysis -- Content Analysis of Write-In Comments -- Step Six: Delivering the Findings -- Understanding the Roll-Out Process -- Preparing the Survey Report -- Balancing Expectations and Reality -- Step Seven: Learning into Action -- Using Surveys to Create Lasting Change -- Barriers to the Transfer of Ownership -- A Commitment to Action -- Four Approaches to Survey Action Planning -- Five Critical Factors That Determine the Success of Survey Action Planning -- The Action Planning Process -- Linking Survey Results to Other Measures of Performance -- Building Systems for Evaluating Success -- The Evolving Role of the Survey Practitioner.
650 0 $aEmployee attitude surveys.
700 1 $aWaclawski, Janine,$d1966-
830 0 $aJossey-Bass business & management series.
948 $a08/09/2001$b08/30/2001
999 $aHF 5549.5 A83 C483 2001$wLC$c1$i31786101460589$d5/27/2011$e5/31/2007 $f3/24/2004$g1$lCIRCSTACKS$mNULS$n12$q1$rY$sY$tBOOK$u8/30/2001
999 $aHF 5549.5 A83 C483 2001$wLC$c1$i31786101845086$lREFERENCE$mNULS$rN$sY $tREF-BOOK$u10/19/2004