| Record ID | ia:discoveringsoulo0000berr_f8x8 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/discoveringsoulo0000berr_f8x8/discoveringsoulo0000berr_f8x8_marc.xml |
| Download MARC binary | https://www.archive.org/download/discoveringsoulo0000berr_f8x8/discoveringsoulo0000berr_f8x8_meta.mrc |
LEADER: 03643cam a2200769 a 4500
001 ocm39837890
003 OCoLC
005 20191109073621.9
008 980901s1999 nyua b 001 0 eng
010 $a 98037393
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020 $a0684845113
020 $a9780684845111
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035 $a(OCoLC)39837890$z(OCoLC)42308517$z(OCoLC)52921632
050 00 $aHF5415.5$b.B478 1999
082 00 $a658.8/12$221
082 04 $a338.4068$221
084 $a85.40$2bcl
049 $aMAIN
100 1 $aBerry, Leonard L.,$d1942-
245 10 $aDiscovering the soul of service :$bthe nine drivers of sustainable business success /$cLeonard L. Berry.
260 $aNew York, NY :$bFree Press,$c©1999.
300 $axiv, 269 pages :$billustrations ;$c25 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 249-255) and index.
505 0 $aSustaining success in service companies -- Success-sustaining values -- Leading with values -- Strategic focus -- Executional excellence -- Control of destiny -- Trust-based relationships -- Investment in employee success -- Acting small -- Brand cultivation -- Generosity -- Lessons from world-class service companies.
520 $aExplores how flourishing companies maintain over the long term the level of good service that got them started.
590 $bInternet Archive - 2
590 $bInternet Archive 2
650 0 $aCustomer services$xManagement.
650 0 $aCustomer services$xManagement$vCase studies.
650 0 $aService industries.
650 6 $aService à la clientèle$xGestion.
650 6 $aService à la clientèle$zÉtats-Unis$xGestion$xCas, Études de.
650 6 $aServices (Industrie)
650 7 $aCustomer services$xManagement.$2fast$0(OCoLC)fst00885552
650 7 $aService industries.$2fast$0(OCoLC)fst01113407
650 17 $aKlantenservice.$2gtt
650 7 $aServices.$2ram
650 7 $aRelations avec la clientèle$xGestion.$2ram
650 7 $aRelations avec la clientèle$xGestion$xCas, Études de.$2ram
655 7 $aCase studies.$2fast$0(OCoLC)fst01423765
655 7 $aCase studies.$2lcgft
856 41 $3Sample text$uhttp://catdir.loc.gov/catdir/samples/simon031/98037393.html
856 41 $3Table of contents$uhttp://catdir.loc.gov/catdir/enhancements/fy0631/98037393-t.html
856 41 $3Table of contents$uhttp://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=849539&custom_att_2=simple_viewer
856 42 $3Contributor biographical information$uhttp://catdir.loc.gov/catdir/bios/simon051/98037393.html
856 42 $3Publisher description$uhttp://catdir.loc.gov/catdir/description/simon031/98037393.html
938 $aBaker & Taylor$bBKTY$c28.00$d21.00$i0684845113$n0003206677$sactive
938 $aBrodart$bBROD$n52685373$c$30.00
938 $aBaker and Taylor$bBTCP$n98037393
938 $aYBP Library Services$bYANK$n1518040
994 $a92$bERR
976 $a31927000561735