MARC record from Internet Archive

LEADER: 04596cam a2200685 a 4500
001 ocn181517449
003 OCoLC
005 20191109072440.3
008 071116s2008 enka b 001 0 eng
010 $a 2007047479
040 $aDLC$beng$cDLC$dYDXCP$dBAKER$dBTCTA$dUKM$dC#P$dBWX$dIXA$dZ8R$dUKMGB$dTULIB$dOCLCO$dOCLCF$dOCLCQ$dPMD$dCNGUL$dXP#$dUV1$dKAAUA$dMOR$dZ5A$dPIFAR$dIMD$dVGM$dOCLCQ$dUKUOY$dOCLCQ$dTKN$dERR$dOCLCQ$dKOTUI$dW8T$dOCLCQ
015 $aGBA813400$2bnb
016 7 $a014508129$2Uk
019 $a779917418$a911696697
020 $a9780749450199
020 $a0749450193
029 1 $aAU@$b000042384655
029 1 $aAU@$b000046854672
029 1 $aNZ1$b12074678
029 1 $aUKTLS$b110575741
029 1 $aUNITY$b110575741
029 1 $aUKMGB$b014508129
035 $a(OCoLC)181517449$z(OCoLC)779917418$z(OCoLC)911696697
050 00 $aHD5481$b.D57 2008
082 00 $a658.3/145$222
084 $aC912.1$2clc
084 $aF272.9$2clc
049 $aMAIN
100 1 $aDoherty, Nora.
245 14 $aThe essential guide to workplace mediation & conflict resolution :$brebuilding working relationships /$cNora Doherty & Marcelas Guyler.
246 3 $aEssential guide to workplace mediation and conflict resolution
260 $aLondon ;$aPhiladelphia :$bKogan Page,$c2008.
300 $ax, 196 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 186-192) and index.
505 0 $apt. I. Workplace mediation -- 1. So what exactly is workplace mediation? -- 2. example of a breakdown in a workplace relationship: Wendy and Mark -- 3. Just how does mediation work? -- 4. Finding your way around conflict resolution: what is special about mediation? -- 5. How mediation can be used within organizations -- 6. Workplace mediation for teams -- 7. Team mediation and group dynamics -- 8. Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- pt. II. Mediation in action: case studies of real life workplace mediations -- 9. Case studies of workplace mediation between two employees -- 10. Case studies of workplace mediation with teams -- 11. Case studies of workplace mediation for boardroom conflicts -- pt. III. philosophy and processes of mediation: in support of conflict managers and organizational development -- 12. Why do conflicts arise? Some universal, individual and interpersonal models -- 13. Why and how should managers respond to conflict? -- 14. philosophy of mediation and the business of empowerment -- 15. 'Beyond mediation': the culture of mediation and organizational development.
520 1 $a"The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels: one-on-one disputes, team discord and even boardroom wrangles." "Written primarily for those people in organizations who are on the front line and who have to anticipate, pre-empt or defuse conflicts on a daily basis, this book is a reference for those looking to promote productive working relationships."--Jacket.
590 $bInternet Archive - 2
590 $bInternet Archive 2
650 0 $aMediation and conciliation, Industrial.
650 0 $aConflict management.
650 7 $aMediation and conciliation, Industrial.$2cct
650 7 $aConflict management.$2cct
650 7 $aConflict management.$2fast$0(OCoLC)fst00874778
650 7 $aMediation and conciliation, Industrial.$2fast$0(OCoLC)fst01013636
650 4 $aMediation and conciliation, Industrial.
650 4 $aConflict Management.
700 1 $aGuyler, Marcelas.
856 41 $3ebrary$uhttp://site.ebrary.com/id/10233405
856 41 $3ebrary$uhttp://site.ebrary.com/id/
856 41 $3Table of contents$uhttp://catdir.loc.gov/catdir/enhancements/fy0835/2007047479-t.html
856 42 $3Contributor biographical information$uhttp://catdir.loc.gov/catdir/enhancements/fy0835/2007047479-b.html
856 42 $3Publisher description$uhttp://catdir.loc.gov/catdir/enhancements/fy0835/2007047479-d.html
938 $aBaker & Taylor$bBKTY$c39.95$d39.95$i0749450193$n0007538485$sactive
938 $aBaker and Taylor$bBTCP$nBK0007538485
938 $aYBP Library Services$bYANK$n2734492
994 $a92$bERR
976 $a31927000829439