| Record ID | ia:fivestarserviceo0000hepp |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/fivestarserviceo0000hepp/fivestarserviceo0000hepp_marc.xml |
| Download MARC binary | https://www.archive.org/download/fivestarserviceo0000hepp/fivestarserviceo0000hepp_meta.mrc |
LEADER: 01709cam a2200469Ia 4500
001 65065550
003 OCoLC
005 20151005053436.0
008 060315s2006 enka 000 0 eng
010 $a2006044767
015 $aGBA623658$2bnb
016 7 $a013403711$2Uk
020 $a0273707922
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035 $a65065550
040 $aDLC$cDLC$dBAKER$dBWKUK$dUKM$dVP@$dSFR$dUtOrBLW
042 $apcc
049 $aSFRA
050 00 $aHF5415.5$b.H424 2006
082 00 $a658.8/12$222
092 $a658.812$bH411f
100 1 $aHeppell, Michael.
245 10 $aFive star service, one star budget :$bhow to create magic moments for your customers that get you noticed, remembered and referred /$cMichael Heppell.
246 3 $a5 star service, one star budget
260 $aHarlow, England ;$aNew York :$bPearson/Prentice Hall Business,$c2006.
300 $aix, 128 p. :$bill. ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
650 0 $aCustomer services$xManagement.
650 0 $aConsumer satisfaction.
907 $a.b20267460$b12-20-18$c08-09-06
998 $axbt$b06-25-07$cm$da $e-$feng$genk$h0$i1
957 00 $aOCLC reclamation of 2017-18
907 $a.b20267460$b12-03-14$c08-09-06
956 $aPre-reclamation 001 value: ocm65065550
980 $a0107 KL
994 $aC0$bSFR
998 $axbt$b06-25-07$cm$da$e-$feng$genk$h0$i1
999 $yMARS
998 $axbt$b01-30-07$cm$da$e-$feng$genk$h0$i0
945 $a658.812$bH411f$d - - $e05-11-2015 10:55$f0$g0$h06-03-15$i31223073585151$j503$0503$k - - $lxbtci$o-$p$17.45$q-$r-$s- $t1$u10$v7$w0$x0$y.i46903938$z03-05-07