| Record ID | ia:foundationsofcus0000adel |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/foundationsofcus0000adel/foundationsofcus0000adel_marc.xml |
| Download MARC binary | https://www.archive.org/download/foundationsofcus0000adel/foundationsofcus0000adel_meta.mrc |
LEADER: 01398cam 22003854a 4500
001 ocm50503407
003 OCoLC
005 20200902074725.0
008 020822s2003 gaua b 001 0 eng
010 $a 2002033260
040 $aDLC$beng$cDLC$dBTCTA$dBAKER$dOCLCG$dOCLCF$dOCLCO$dOCLCQ
020 $a1579741754$q(pbk.)
020 $a9781579741754$q(pbk.)
035 $a(OCoLC)50503407
042 $apcc
050 00 $aHF5415.5$b.A345 2003
082 00 $a658.8/12$221
100 1 $aAdel, Mark,$d1953-
245 10 $aFoundations of customer service /$cMark Adel, Barbara Foxenberger Brown.
260 $aAtlanta, Ga. :$bLOMA's Associate, Customer Service Program,$c©2003.
300 $axxiii, 427 pages :$billustrations ;$c26 cm +$e1 CD-ROM (4 3/4 in.)
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services.
650 0 $aCustomer relations.
650 7 $aCustomer relations.$2fast$0(OCoLC)fst00885533
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
700 1 $aBrown, Barbara Foxenberger.
938 $aBaker & Taylor$bBKTY$c55.01$d59.96$i1579741754$n0004072481$sactive
938 $aBaker and Taylor$bBTCP$n2002033260
029 1 $aAU@$b000024048167
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 7 OTHER HOLDINGS