MARC record from Internet Archive

LEADER: 02207cam 2200541Ia 4500
001 ocm41316808
003 OCoLC
005 20201121071314.0
008 990506s1999 enka 001 0 eng d
040 $aTEF$beng$cTEF$dBAKER$dNLGGC$dYDXCP$dAU@$dTULIB$dBDX$dOCLCF$dV7F$dOCLCQ$dZ5A
019 $a796895383
020 $a0750642300
020 $a9780750642309
035 $a(OCoLC)41316808$z(OCoLC)796895383
050 4 $aTX911.3.F75$bA22 1999
082 04 $a647.94/068$221
084 $a85.05$2bcl
100 1 $aAbbott, Peter.
245 10 $aFront office :$bprocedures, social skills, yield and management /$cPeter Abbott and Sue Lewry.
250 $a2nd ed.
260 $aOxford ;$aBoston :$bButterworth-Heinemann,$c1999.
300 $a211 pages :$billustrations ;$c25 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aIncludes index.
520 $aA modern approach to front office operations and management using realistic scenarios set in the hotel environment.
505 00 $tIntroduction --$tProcedural aspects -- Advance bookings --$tCheck-in and related issues --$tGuest accounting --$tDealing with people -- Security -- Hospitality --$tSocial skills --$tIncreasing Yield -- sales --$tMarketing aspects --$tYield management --$tGroups --$tManagement aspects -- Tariffs, Control --$tStaffing --$tEquipment.
650 0 $aHotel front desk personnel.
650 0 $aHotel management.
650 7 $aHotel front desk personnel.$2fast$0(OCoLC)fst00961735
650 7 $aHotel management.$2fast$0(OCoLC)fst00961743
650 17 $aHotels.$2gtt
650 17 $aManagement.$2gtt
700 1 $aLewry, Sue.
938 $aBaker & Taylor$bBKTY$c39.95$d39.95$i0750642300$n0003305883$sactive
938 $aBrodart$bBROD$n54220467$c$37.95
938 $aYBP Library Services$bYANK$n100149180
029 1 $aAU@$b000020811535
029 1 $aAU@$b000022186098
029 1 $aNLGGC$b183484231
029 1 $aNZ1$b5265057
029 1 $aUNITY$b070803528
029 1 $aAU@$b000058493371
029 1 $aAU@$b000060848925
029 1 $aAU@$b000067123187
994 $aZ0$bP4A
948 $hHELD BY P4A - 144 OTHER HOLDINGS