| Record ID | ia:howeffectivearey0000unse_n8j0 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/howeffectivearey0000unse_n8j0/howeffectivearey0000unse_n8j0_marc.xml |
| Download MARC binary | https://www.archive.org/download/howeffectivearey0000unse_n8j0/howeffectivearey0000unse_n8j0_meta.mrc |
LEADER: 02657cam a22003374a 4500
001 6306238
005 20221122021119.0
008 060828t20062006dcua b 000 0 eng
010 $a 2006281224
020 $a0873267087
035 $a(OCoLC)70588135
035 $a(OCoLC)ocm70588135
035 $a(DLC) 2006281224
035 $a(NNC)6306238
035 $a6306238
040 $aDLC$cDLC$dOrLoB-B
043 $an-us---
050 00 $aHD4605$b.H69 2006
245 00 $aHow effective are your community services? :$bprocedures for performance measurement /$cHarry P. Hatry [and others].
250 $a3rd ed.
260 $aWashington, D.C. :$bICMA :$bUrban Institute,$c[2006], ©2006.
300 $axv, 267 pages :$billustrations ;$c28 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references.
505 00 $gCh. 1.$tIntroduction and Scope -- $gCh. 2.$tSolid Waste Services -- $gCh. 3.$tPark and Recreation Services -- $gCh. 4.$tLibrary Services -- $gCh. 5.$tCrime Control -- $gCh. 6.$tFire Protection -- $gCh. 7.$tTransportation Services -- $gCh. 8.$tHandling Citizen Complaints and Requests for Services and Information -- $gCh. 9.$tTrained Observer Rating Procedures -- $gCh. 10.$tSurveying Citizens -- $gCh. 11.$tSurveying the Business Community -- $gCh. 12.$tMeasuring Local Government Efficiency -- $gCh. 13.$tUsing Outcome Measurement Information -- $gCh. 14.$tImplementation Suggestions -- $gApp. 1.$tAn Illustrative Questionnaire for a Multi-Service Household Survey -- $gApp. 2.$tAn Illustrative Questionnaire for a Survey of Businesses -- $gApp. 3.$tTrained Observer Rating Procedures for Solid Waste Disposal Sites -- $gApp. 4.$tAn Illustrative Questionnaire for a Household Park and Recreation Survey -- $gApp. 5.$tAn Illustrative Questionnaire for an On-Site Park and Recreation Survey -- $gApp. 6.$tTrained Observer Rating Procedures for Park and Recreation Facilities -- $gApp. 7.$tAn Illustrative Questionnaire for a Library User Survey -- $gApp. 8.$tAn Illustrative Questionnaire for a Survey of Citizens Who Register Complaints or Request Services or Information -- $gApp. 9.$tExamples of Guidelines for Trained Observer Ratings -- $gApp. 10.$tIllustrative Guidelines for Contracting for Citizen Surveys.
650 0 $aMunicipal services$zUnited States$xEvaluation.
700 1 $aHatry, Harry P.$0http://id.loc.gov/authorities/names/n79021409
710 2 $aInternational City/County Management Association.$0http://id.loc.gov/authorities/names/n92093174
710 2 $aUrban Institute.$0http://id.loc.gov/authorities/names/n79018212
852 00 $bswx$hHD4605$i.H69 2006